KymcoForum.com
Scooters - 125 to 300 => People GT 300i => Topic started by: carmen007 on August 24, 2015, 03:01:55 AM
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Brought my 300 gti to the shop the end of March for dying while idle. I have been told that the wiring harness have been replaced so has the tps and whatever Kymco has told the dealer to do. Very frustrated not having my bike!! I did leave the bike while it is under warranty. Left message at Kymco no response. Trying to figure out my next step. Do you think after 4 months they owe me a new bike or at least a really great deal. I really miss my People.
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Brought my 300 gti to the shop the end of March for dying while idle. I have been told that the wiring harness have been replaced so has the tps and whatever Kymco has told the dealer to do. Very frustrated not having my bike!! I did leave the bike while it is under warranty. Left message at Kymco no response. Trying to figure out my next step. Do you think after 4 months they owe me a new bike or at least a really great deal. I really miss my People.
That is terrible! You bought it new from the place where it is being serviced? I would at least plead for something to ride until mine was fixed. Ask (with desperation in your voice)...
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Please get in phone contact with your area Kymco customer relations representative.
I did, he responded quickly to my emails and we talked freq on the phone until I had my LIKE200i property repaired under warranty. He lit a fire under my dealer.
If nothing else, he should be able to give you a good explanation about what is being done on your behalf.
Report back here please....
Stig
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Unless it is real old a new wiring harness is not necessary. Initialize would probably fixed your idle problem and it would have taken 10 seconds not 4 months.
Karl
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The techs at your dealership were not properly trained.
If they were, your scoot would have been repaired a long time ago.
Get in touch with Kymco customer service. Let them know that people on this board and around the country are aware of their poor customer service.
You paid for your Kymco with your hard earned dollars and you as a customer deserve better.
Get on their ass and stay on their ass.
Keep us posted.
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From my experience working in a Kymco dealership and working on many other brands of scoots, some problems can be a major PITA to track down, but really on a less than 2 year old bike wiring harness? The guys at kymco are great, awesome helpful folks but for a shop to leave it up to them to figure out the problem is not ok, they can't see or test the bike. I ask for assistance and ideas from them sometimes but never expect someone 2000mi away to fix a bike over email or phone for me. I have argued with them before about which side the cam chain is on a GY6 motor and they were SURE they were right, and I was looking at the engine of a Like 200 taken apart lol. Lemon law varies in most states, but usually the bike has to come back a certain amount of times WITH THE SAME PROBLEM. So if the bike is in the shop for four months that does not count. At some point they have to ask themselves if it's worth working on it that long (if they actually are working on it) and pay a tech $15-20/hr rather than just replace the bike and write it off. I'm sorry to hear you are having problems with it, maybe you could bring up getting a new scooter because the riding season is coming to an end and you just need SOMETHING to ride before the weather goes to sh**.
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Brought my 300 gti to the shop the end of March for dying while idle....I really miss my People.
That's crazy. Any updates. At a minimum you are entitled to an extension of the warranty for the 4 months they had / have it. You might want to negotiate to get a different scooter since it is so new.
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Wiring harness my ass, it's the TPS sensor on the throttle body. Why is this issue always blamed on other parts when it's so obvious?
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I was told 2 week ago it was the map sensor. And part was ordered. Still waiting.
Sent from my SM-G900T using Tapatalk
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I was told 2 week ago it was the map sensor. And part was ordered. Still waiting.
Sent from my SM-G900T using Tapatalk
Hope you get it fixed right and get back on the road.
Four months is too long to wait for a repair.
It would be classy if Kymco did something nice for you, like no charge for repairs and maybe a gift certificate or something.
Keep us posted on the outcome.
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I was told 2 week ago it was the map sensor. And part was ordered. Still waiting.
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Just for the heck of it you could call the Kymco parts folks and see if that part is readily available in the States. There's a toll free #. Talk to a human.
If it is still in Taiwan waiting for a box of parts to fill....that is one thing. But if it is sitting in North Carolina on a shelf, you'll know where the delay is. Your dealer.
http://www.kymcopartsmonster.com/p/factory (http://www.kymcopartsmonster.com/p/factory)
Stig
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I was told 2 week ago it was the map sensor. And part was ordered. Still waiting.
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Do you have it back? How does it run?
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Update:
I called the dealer and they told me it is ready. But dealer said if i want it now i have to put a deposit down and when the warranty is approved by Kymco i will get my deposit back. so a decision is give them money and hope i see it back or just wait. From what i understand Kymco was no help. it was the map sensor and over 75 hours working on it. I called kymco and no call back.
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If the dealer wants 75hrs labor plus parts.... that will be 200-300% of cost of scooter!
Best to wait.....
Geez. Sorry for your troubles.
Stig
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This is absolutely INSANE! You should not have to pay for this. Looks like you will have to be absolutely persistent in getting Kymco US and your regional rep involved.
Karl
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looks like they want you to pay for a diagnoses tool, that they don't have, with lessons on how to use it,
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This is beginning to sound REAL familiar!
Karl
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So I called the dealer they told me if I want my bike it will be $6700. They talk to chip twice this week and kymco wants pictures of the bike, Chip must be code for held bike hostage. For that amount I can buy new bike and have money left over.i called 800 number no reply. Don't know if kymco doesn't want to stand behind its products and take care of the consumer.
Sent from my SM-G900T using Tapatalk
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This is absolutely NUTS! Kymso US has answered the phone when I have called them. You may have a time zone difference that you may have forgotten. Kymco WILL resolve this I am sure. A customer cannot be held hostage on a warranty problem. What they seem to be trying is criminal.
Karl
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I think this is a BS post from the beginning. Too many things don't add up. The amount quoted for the repair and the fact that he says Kymco does not call back. I call BS.
CJS
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Think I agree.
"Over 75 hrs labor" spent on his scooter?
Sounds ......not right.
A Mercedes maybe, but on a Kymco?
Can't see it.
Stig
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This post is real. I know the fellow, and I know the scooter. In fact, I helped him find a Sym HD200 to buy and ride while his Kymco is in the shop. I'm a firm believer in not sweating the small stuff in life, but this seems a bit absurd. I would have been camped out with sandwiches and a sleeping bag at the dealer after the second week. They would have been so sick of seeing my face in there, they would have fixed it just to get rid of me. Next time you think buying a new scooter is the safer, less troublesome way to go, think again. Especially if it is a KYMCO.
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Well, I stand corrected.
This is just so unbelievably wrong.
I doubt the owner did anything wrong....but seems like every other participant has screwed up their portion of the situation.
We all wish him good luck with this.
Apologies offered....
Stig
SYM is a good scooter; I bought a Forza during my Kymco dealer adventure.
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I got my Bike back !!! Thanks to all that helped!
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Great to hear, carmen! Did you have to pay them anything? Did you connect with Kymco? What was really wrong with the bike?
Karl
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Thank you CROSSBOLT. You really delivered on this. Once you got involved, KYMCO corporate reached out to carmen007, and the shop that had his bike was singing a whole different story. He had it back by yesterday afternoon. I believe he said ECU, MAP and TPI replaced, not certain on this though.
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Thanks, Wally! However, it was the Kymco people that fixed this. The dealer replaced all the things involved in TPS initialization. I wonder if the dealer tech was savvy enough to do this procedure after throwing parts at the problem. You and carmen007 can do this procedure in the driveway with no special tools. When? Any time it won't idle right, surges either at idle or at very low throttle settings. The procedure is on this forum in a bunch of places both on GTi300 and DT300i machines.
Karl
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I saw carmen007 yesterday at a group ride. He was back on his KYMCO. I visited with him a while, and here is what I learned about the dealer he took his bike to for warranty work:
1) He asked them if his factory warranty is extended for the 6 months they had his bike, he was told NO, warranty clock kept ticking.
2) He asked if the work they just performed over the last 6 months came with any type of warranty. They would not give him an answer.
3) They strongly asked him to edit his earlier post on this forum, changing the dollar amount asked for to $500 down from the $6,700 they had told him. They said it made them "look bad".
Don't know about you, but this place gets my vote for Number 1 in customer service.
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Number 1 on the stinky list!
Karl
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In my opinion the shop should be named and the post absolutely not changed as far as the price they wanted. As consumers it is our responsibility to hold companies like this accountable and make their poor service very public. How they can justify wanting more for repairs than the bike is worth and not having it covered by warranty is beyond me. They made themselves look bad not the customer.
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What PDX said.
Karl
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Is the shop mentioned by name here, somewhere.
I never mentioned the name of my dealer during my troubles....but Kymco USA did say that they wished I had not posted the youtube of my poor running LIKE200i.
They did not ask me to remove it....just wished I hadn't posted it.
I did remove that one....in fairness to them for getting onto my dealer to fix my scooter.
So, have only ever had two major issues with a vehicle....VW and a Kymco. Both times my problem was taken care of after a letter or an email. New throttle body from Kymco, $850 check from VW after I had to pay a private shop to replace a recalled part.( due to dealer backlog, in the dead of winter to my only set of wheels ...heater core blew while wife and baby were driving on a 20° day)
Stig
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I thought this post was furbar as well. But I guess not. I think the dealer is the main problem. My local Kymco would have had this fixed within a week or so (if the parts were available from Kymco) Fingers crossed about my GT300i. Never had any issues with it with the exception of a broken fork seal & a small seat issue.
Kymco really appears to have gone down hill in the last couple of years. Warranty issues & their pathetic current offerings. When I do look for a new scooter (won't be for sometime) I'll only look @ Suzuki, Yamaha or Honda.
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I started in 2009 thereabouts with an Agility 50. Now I have a DT300i which akes me deleriously happy, warts and all. I have not had to rely on any dealer so far for warranty work. Probably just as well since I doubt any dealer knows enough to be of any value, unlike the people on this forum. This problem with carmen007's GTi300 could have been solved in less than 10 seconds with no parts. This knowledge is common here. I seriously doubt that any US dealer knows this. The problem is: 1. Sales has no product knowledge, 2. Service thinks they know everything (like general aviation mechs fresh out of school) , 3. Warranty means parts and 4. Dealers seem to be afraid to call Kymco USA for help. We will not change the dealers BUT WE CAN KEEP THEM IN LINE WHEN WE KNOW ABOUT THE PROBLEM like carmen and Stig. The answer is to get Kymco USA involved early. EARLY!
Karl
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This is a nightmare.
Kymco and the dealer should share equal blame. Also, the dealers name and place of business should be made public.
As consumers we have a right to know.
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Boo. Amen to your post! We should ALL know what dealer did the work (or lack of) on the GT300i. Love my scooter, but won't give Kymco the business again unless they get their act together.
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Well after having the bike back for a week I noticed that the steering column does not Iock any more. Is this a easy fix. Did not see any thing in the manuals about this. I have not mentioned the
dealer and have given them plenty of opportunity to make things right. My biggest complaint was while in the shop for over 6 months. Not one phone call for dealer to let me know a status. My friend had his car in the shop for 2 weeks he got 4 phone calls just to keep him updated. Is it that difficult to pick up a phone and in 20 sec let me know steps that were being taken.
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You don't tell 'em, carmen, I will! There are lotsa scooter people on the front range that otta know about these phonies. You are off the hook if I tell 'em!
Karl
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You don't tell 'em, carmen, I will! There are lotsa scooter people on the front range that otta know about these phonies. You are off the hook if I tell 'em!
Karl
There are not that many Kymco dealers in the Denver area. The main two appear to be COLORADO POWERSPORTS and SPORTIQUE SCOOTERS.
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Ok I'll be the ass. I'm still from Missouri on this one.
Names of nobody including the dealer.
IMO without "outing" the offending dealer the story seems a little off.
Just me.
AMAC
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Jeff Carlson at Kymco USA that he did in fact "close the loop" between customer and dealer at Colorado Powersports in Denver. There, that should remove all SPECULATION about this case.
Karl
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Sportique is in the clear on this one (just because they didn't touch it)......
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Jeff Carlson at Kymco USA that he did in fact "close the loop" between customer and dealer at Colorado Powersports in Denver. There, that should remove all SPECULATION about this case.
Karl
Thank you.
When a dealer has the audacity to quote more than list price for a repair on a new scooter they should not be protected by the manufacturer or the nameless faceless Internet.
AMAC
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When a dealer is ripping off the general public they need to be outed period! The dealer has made the conscious choice to be a disreputable business owner, therefore, they are the ones excepting the consequences. If they don't like the reputation they have made for themselves they should stop being a bunch of thieves. It's that simple.
I am very glad you disclosed the name of this dealer and the person at Kymco USA. We should have each other's back and help each other in situations like this. If we don't, with dealers like this, who will?
I hope things work out with your GT. I love mine and it would be a shame if you don't get to enjoy yours. Ride safe, mscmkr.
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Is there a lemon law or consumer protection agency in your state? I would contact them and have Kymco give you a new scooter.
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The lemon is the dealer, not the scooter!
Karl
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I've got an update on this story. I talked to carmen007 last weekend. He was riding his SYM HD200. I asked where his Kymco was. Said it left him stranded the week before. It's at the dealer and they tell him the top end is shot. Scooter has somewhere around 21,000 miles. It's out of warranty partially because of the 6 months the dealer had it screwing around with the FI problem. I know the scooter pretty well. He kept up on the required maintenance. Just an unfortunate chain of events.
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This is deja'-vu! Top end cannot be shot in 21000 miles. Does he really believe those pirates after what they put him through?
Karl