KymcoForum.com
Scooters - 125 to 300 => Super 8 150 => Topic started by: blackhawkfan on June 21, 2014, 12:59:03 AM
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Tonight I went for a ride and the front cover (the black part that comes to a point between the headlights) just fell off. By the time I was able to stop, park and retrieve it at least one car had run over it. All the tabs are broken off and it hasa big crack in it. >:( II'm going to the dealer tomorrow and ask that this be handled as a warranty repair. After all, parts are not supposed to be just falling off the scooter. Do you think there will be a problem with running tbe S8 until the new cover comes in if I tape the broken one to the scoot to protect the parts underneath? Has anyone else had this part fall off their scooters?
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Sucks... Yeah we have all had random things fall off our bikes. It wont hurt anything to ride it.
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..yeah, ride on...tape it securely in place with some black electrical tape if you don't like how it looks...
..I wish you luck with the warranty.. When did you buy the scoot?
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I bought the scoot less than two months ago. I sure hope there's not going to be an issue with the warranty... And I sure hope nothing else falls off my bike!
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Velcro Gloves.
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I bought the scoot less than two months ago. I sure hope there's not going to be an issue with the warranty... And I sure hope nothing else falls off my bike!
you should be good... ;)
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Velcro gloves??? I don't get it. Also, if I use electrical tape will that screw up the paint on the surrounding pieces?
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It's hard to fall off if you are Velcro'ed to the bars. ;)
Vinyl tape won't hurt the paint. Duct Tape will.
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thanks for the advice about the tape--I would have used duct tape (and also the advice about Velcro gloves :P). Will post about what happens at the dealers' today about the warranty.
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Sorry to hear of your troubles. 3 screws had to fall out or be ripped out in order for this to come off. See the first part of this vid as reference. Note the plastic screws don't need to come off for this piece to come off. I find it amazing that it came off though. Are the two screws still on the scoot that are on the top of the leg shield? If so the just the bottom screw came out and air got under it and probably ripped it off. If so this concerns me as one little screw essentially holds this piece on. Wishing you good luck at your dealer.
9 - Super8 Removing Panels and Installing Tach and Temp Sensors (http://www.youtube.com/watch?v=Z2PG2hZiM4o#)
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I was going to review your videos because I was sure you would've taken the front cover off. I have to look at the scoot to see what is up with the screw situation. The bottom tip is broken off so I'll see if the rest is stll on the bike. I went to the dealer this AM, and they said they'd never heard of a situation like this. I don't think they were thrilled about the prospect of a warranty claim, especially since they are going out of the Kymco business and soon will not be servicing them. Wish I'd known that before I bought my S8. What's done is done, and I'm just going to focus on getting the scoot fixed. I'll tape the broken one on for the time being so I can still ride. Wish I knew about wiring, this is a great opportunity to put in a louder horn.
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Even if the dealer stops selling KYMCO's I believe there are regulations in place that they have to service for a certain time period. You might call KYMCO about this just so you know what your options are.
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Great advice...first I'm going to see what happens with the parts and the warranty claim. Hopefully someone else in the county where I live on Long Island will take up the Kymco account. BTW, based on your previous post I looked over the scoot for the screws you mentioned, after reviewing your video. I think the two top screws are still there in that black thing with the part that went flying when you removed the front cover. Looking at them from underneath, they kind of look like they are situated in a molly. The screw hole on the bottom was empty, and the curved portion of the front cover had broken off by the time I got to pick it up.
Interestingly, when I came back from today's scoot ride, I found a small black phillips head screw lying in my parking space. I don't know if it is from my scoot, since I did not see it before I left. I looked around for a place on the scoot where it could have come from.
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Blackhawk, go to Kymco usa website. They have a dealer locator link. You enter your zipcode, and it will search and list any authorized dealers in your area, along with a map to pin point them for you. You may get lucky and find another dealer within a reasonable distance.
Worth a shot.
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Samething happened to my S850 over the weekend :(
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I know how you feel...is it still in one piece so it can be put back on your scoot. If not, are you going to make a warranty claim?
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Is the screw that I circled in the attached picture the one that is supposed to hook up to the top of the front cover?
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Is the screw that I circled in the attached picture the one that is supposed to hook up to the top of the front cover?
Yes, there's one on either side/ The plastic screw just holds the small plastic cover in place. The two metal screws attach to the front cover.
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Just an update, still haven't gotten the new front cover. I've been keeping in close contact with the dealer, and called them again yesterday. They said its a problem getting parts from Kymco. I also called Kymcos customer service line and left a message to see if I could prod things along from that end, but was only able to leave a message to which I have not had a response. The afternoon before the front cover fell off, I had taken pictures of my scoot, but had only gotten a close look at them when I uploaded them to my computerlast week. The bottom screw was hanging out, so that explains how this happened. Im glad it didn't cause me to have an accident...
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That is a very real possibility I never thought of. Talk about dodging a bullet!
Hang tight... Kymco will come thru.
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Hang tight... Kymco will come thru.
[/quote]
hope you're right, Zomb-meister!
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Sure. It's a 35 cent piece of plastic. They have bigger fish to fry...
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Can someone who has the 2013 take a look at one of the top screws that holds on their front cover--I'd like to know if it is pointed or blunt at the tip and, if possible, how long it is (from the flat side of the screw head to the tip of the screw). I took the opportunity to retape my front cover to make sure it's secure, and when I took it off, I noticed that other screws in the area that were put into those metal tabs like at the top of the front cover are pointed, but the screws that are in the holes for the front cover on my scoot are blunt. I think someone screwed up big time--no pun intended.
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All the screws that go into those metal clips will be pointed to help get them aligned/started.
All the screws that go into plastic threads are blunt tipped so they do not protrude thru the other side.
Reality is you can use either or. I have boxes full of stainless screws that I got at Ace Hardware that I swap out whenever I remove a factory steel screw. It makes no difference as long as you get the correct length for the application.
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It's not what I want to use--it's what they used to put the front cover on, and the blunt tip screws that they used evidently did not do the job. I would love to know if that was a piece that the dealer was to install during prep, or if the screwup was due to the factory. That said, your explanation makes complete sense, Zombie, and I suspect the short length of the blunt tipped screws did not help matters any, either.
I sent a warranty claim to kymcousa.com on Monday, still waiting for even an acknowledgment. Told them I want all new screws, too, even though I have all but one of them. We'll see how that goes...
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And that would be??
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You've lost me, Zomb, but I assume your reference to "that" is about my fallen front cover
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No Blackhawk, Maybe it's me but I thought there was a different post here before you posted yours. Maybe I'm just loosing it...
As far as who put the screen on originally... Who knows.
I have a fear of bridges, and tunnels. W/o all the pyscho stuff... The reason is I never trust anything people have assembled Get a guy on his last day at work or a fella that was up all night fighting w/ his Gf/Bf whatever, These people do stupid sh**. Not installing a piece correctly is all to common in the mechanical world.
So now I have lost my mind too. Perhaps it's in my missing kitchen w/ my lottery ticket. Who knows.
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Welcome to the Losing Your Mind Club--I've been a charter member for years. You post in so many places on this forum I'd think it would be quite easy to lose track of all the threads.
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Why did you never mention the Lost mind Club?? I tell everyone about the Dark side meetings! Is this some kind of a zombie thing? I had hoped the world was getting past that tired old BS.
That just reminded me... My Paranoid anonymous meeting is sometime tomorrow. They never reveal when or where tho.
I post all over cause I like people, and a lot of people tend to stick to one board. I try to entice everyone to join in on everything to help out simply by responding to a post. Most of the new members here post about how helpful, and friendly this forum is. I like that.
I do the same thing at home or in daily life. Anything that is going on... I try to help. Broken boat/dog house/weedwacker... whatever. I like to fix things, and prevent people from being taken advantage of.
Not too shabby for a dead guy. ;)
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Well, no response from KymcoUSA, no response from the dealer, no new front cover... Today I sent a certified mail letter to officially put KymcoUSA on notice as to their obligation under the warranty. By NY law, they have 20 days from receipt of the letter to repair the scoot or I can apply to the attorney general's office for an arbitration. If they continue to refuse to repair, and I consider their ignoring this matter to be the equivalent of a refusal, then I can request a full refund. Not something I want to do, considering I love my Super 8 and took a long time to choose just the right scooter for me, but they are pushing towards that being the only resolution. Though I have it taped on, I really have to wonder if the scoot would pass inspection as it is now, as it frankly is a safety issue. With every stop I am at, I have to glance down to make sure it's still there, and if possible reach around to make sure it's holding on firmly. Not really something I should have to do during my rides, not to mention how crappy it looks. I knew my dealer would be a about this once they told me they were no longer handling Kymcos, but KymcoUSAs response (or complete lack thereof) is VERY disappointing! >:(
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We've all seen this before. Email EVERYDAY! Call EVERYDAY! Don't skip one business day. Let them know their/your efforts are recorded here on Kymco Forum. I am sure they are aware of us.
Link the thread in your Emails. They will make this right for you. Don't worry.
They don't want to lose you, and We don't want to lose you.
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Thanks for the pep talk, Zombie. I decided to forward them a copy of my letter to hopefully light a fire under them. Btw, sorry about using a curse in my last post; I am so not happy about the many crappy facets of this mess.
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Who did you curse? I hope it's not some Gypsy sh**! That stuff bounces.
Stephen King's Thinner - "Sir...?" (http://www.youtube.com/watch?v=0i0Q5EVC8Sw#)
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Kymco's reply to my e-mail and my response...
On Tue, Jul 22, 2014 at 9:44 AM, Steven Oliver <soliver@kymcousa.com> wrote:
Denise,
I received your letter today and wanted to contact you since you have apparently not had returned contact with others in our organization or your dealer.
This matter has been addressed with your dealer and should be handled by your dealer. These parts were not factory installed but installed by the dealer upon setup of the vehicle. With that in mind the dealer should be responsible for any loss or damage to these parts due to improper installation. It has been my understanding that our district manager has discussed this with your dealer and that it is/ was being handled as it should. I will be sure that the dealer is contacted once again to see what they may be doing to resolve this for you. If you have any further concerns please let me know. I also left a message on your answering machine but was cut off before completing it.
Steven Oliver
KYMCO USA
Warranty/ Technical
866-700-2118
I’ve reviewed your response, and frankly do not understand it. I have been the only one who has initiated any contact over this matter, and have done so several times in various forms. I finally received this response after three e-mails to KymcoUSA (dated 7-14, 7-17 and 7-21). My last e-mail to my dealer was dated 7-11, after I received a message on my answering machine from Steven that Yamaha/Suzuki of Mineola had not ordered the parts required to fix my scooter (this was three weeks after I gave them notice in person of this incident). I received no response to that e-mail whatsoever.
As I mentioned in my e-mail to KymcoUSA dated 7-14, the personnel at Yamaha/Suzuki of Mineola advised me when I went to the dealership on 6-21-14 to report the incorrectly installed and damaged front cover that they are no longer handling sales or service of Kymco products. Where does that leave me? I’m already very annoyed over the fact that Yamaha/Suzuki of Mineola sold me the scooter without first advising me that they would discontinue servicing Kymcos less than two months later and leaving me without a Kymco service location within close proximity to me.
I would appreciate if you would provide me with the name and phone number of the Kymco district manager so I may speak to him directly about this. I would also like a copy of the set up instructions for my scooter; since I was given the scooter after the dealer prep was done I have no way of knowing which are installed by the manufacturer and which by the dealer.
I am copying Yamaha/Suzuki of Mineola in on this e-mail, and will also send a copy of the correspondence I sent to KymcoUSA yesterday via a separate e-mail so they can see it as well. The bottom line is that my scooter must be repaired and at no cost to me, and that this needs to be done very soon. I suggest all the required parts with installation instructions be sent directly to me immediately, I can bring them and the scooter to Yamaha/Suzuki of Mineola for the installation, and the differences between manufacturer and dealer can be resolved between you. Whether this part fell from the scooter due to manufacturer error or dealer error is immaterial to me; this damage is in no way my fault and I have waited over a month now to have it resolved. Kindly work together now to resolve this for me. Thank you for your anticipated cooperation in this matter.
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Second round of e-mails...
On Tue, Jul 22, 2014 at 11:46 AM, Steven Oliver <soliver@kymcousa.com> wrote:
Denise,
We initiated contact with your dealer after I left you the previous message. It was then my understanding (though apparently incorrect) that your dealer would be contacting you.
We are not set up to sell or send anything to consumers directly. Therefore I cannot send you any parts or instruction directly. They must be sent to your dealer.
I also cannot give you contact information for our District manager but will let him know you would like to speak to him and he may then contact you.
Be assured that it is our interest to see that your unit gets repaired as it should be.
Steven
I understand your point, Steven, but the fact is that, per conversation on 6-21-14 with Mike in the service dept. and Luis in sales of Yamaha/Suzuki of Mineola, I no longer have a Kymco dealer. Do you see in your system that they even ordered the parts yet? Can you place the parts order (from the pictures and schematic you should be able to ascertain all the parts that are needed) and express mail them with the installation instructions (which will be necessary because Mike advised that they sent all their Kymco stuff back) to Yamaha/Suzuki of Mineola so that I can take the scooter there to be repaired?
As you can see, I am in a quandary not of my own making with this situation. I would appreciate that whatever is necessary be done to restore my scooter to its original condition. I hope your district manager is looking for another dealership in Nassau County with whom to place the Kymco account. Might I suggest Island Powersports in Massapequa. I know nothing of their work but they are in a good location with a large facility that could probably fit a few Kymcos, and I see they got a lot of good reviews on google.
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I would venture a guess there are no dealers out in Suffolk... That's most likely gonna leave you w/ the city for warranty.
Bottom line is you now have their attention. I think I would continue a daily email "status report
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Good news and I hope I'm not jinxing it by mentioning it here. ;D Evidently my correspondence lit some fires, and I got an e-mail from the dealership that they have the parts. I've got an appt. for Saturday morning to have it installed and my scoot restored to its proper, excellent condition. Zombie, there is a dealership in Suffolk, about the same distance as the one in Queens would be from me. The thing is that places are distances I never planned to travel with the scooter. I bought it for back streets just tooling around riding. Even to go to the dealership in Mineola I found a backroads way to get there to avoid Jericho Tpke. I don't feel comfortable going more than 40MPH on the S8; 30-35 is better for me, and if you go on any of the main highways at these speeds around here you'll get flattened.
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Hopefully, they will finally get you taken care of!! Let us know how it goes.
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Crossing my fingers for you. How about a "Victory Pic" of the front end after all is said and done. The speeds you are used to going comfortably will increase over time. When I first got my scoot, I thought 40MPH was pretty fast. You get used to the speeds quickly and can increase it over time without feeling like you are out of control.
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A friend of mine had his whole exhaust end can fall off his scooter while riding a couple of years ago (SYM Fighter 150)!!! After I heard that, went out to check that the bolts on my Super 8 125 were tight. I have been checking them bolts every now and then.
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Yeah, I check on my bolts too--never a bad idea to keep a close eye on your scoot. You can bet I'll be keeping a close eye on the new front cover, in fact I think I may keep a couple of pieces of tape on it for a little extra security, and I'm planning on putting some vibra tite on the bottom screw. I'll be posting a pic of my newly restored scoot--looking forward to that!
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Good news--the scoot is fixed! It looks terrific. I took photos on my ipod and have to figure out how to get them here. Just so good to have this mess behind me.
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Good news--the scoot is fixed! It looks terrific. I took photos on my ipod and have to figure out how to get them here. Just so good to have this mess behind me.
Awesome! Glad it got taken care of for you! :)
Duke- 8)
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Feels good to be done with it eh. Ride baby ride!
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Before... :(
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and after... ;D ;D ;D ;D ;D ;D ;D ;D ;D
I think my scoot even runs better with the new cover
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Looks good! :)
Your scoot looks like mine's twin! ;D
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It is, dmblues, but my front cover is newer ;D Just kidding. I like the darth vader decal you have on the windshield. I have been contemplating putting a decal on mine to personalize it a bit, but haven't settled on one yet. Do you recall the size of yours? It fits perfectly.
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It is, dmblues, but my front cover is newer ;D Just kidding. I like the darth vader decal you have on the windshield. I have been contemplating putting a decal on mine to personalize it a bit, but haven't settled on one yet. Do you recall the size of yours? It fits perfectly.
Yeah, Vader's not there anymore. :(
One of the mounts broke on the windscreen, so I had to replace it. Haven't decided yet if I'm gonna get a new Vader decal, or put on the Boba Fett decal I have from the original set. I leaning towards rockin' the Fett this time! :D
I got mine at Walmart in the auto department. They're about 4 1/2 by 5 1/2 inches in size.
Duke- 8)
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Yep! I decided to rock the Boba!! ;D
Duke- 8)
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I figured you did when i saw the photos of your morning ride, looksgood