KymcoForum.com
General => General Discussion => Topic started by: Zimmerman on November 04, 2012, 12:01:46 PM
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My Yager is due for it's first maintenance.
Normally, I do all my own work - but I'm considering having the dealer do this first one to make sure things are settling in properly.
But I worry that the dealer mechanic might not be that good. I have three dealers to choose from and am wondering how I can tell who has the best Kymco mechanic?
( I service high end medical imaging equipment. I can tell you some engineers in my field are experts . . . others are 'just ok.'. So I know only too well that all mechanics are not equal.)
I wish the was a scooter club in my area - a group of Kymco owners would know.
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I wouldn't trust my dealer to do the first service going from the
missed items during setup. They are great guys and very helpful
just not methodical enough.
On the bikes the only dealer I trust is the local BMW dealer. They
only have one mechanic, he's been there forever and is very good.
The trouble is he cannot take time to look at difficult problems as
he's always booked up. It's like doctors, you cannot get to see the
best ones as they are always busy.
The other dealers use high school kids. I was invited into the service
area once and a kid was moving a bike and leaving a trail of gas. He
said "oops I forgot to tighten the fuel line" and the rest of the guys laughed
and said "That's the third time this week!". It wouldn't be so bad except
they get $70/hr to work on my bike at least they should do a good job.
The only way to tell how good they are is to pay for them to do something
and see if they do a good job. I like places that have a stable work force.
One dealer I used to frequent was great, I got to know the staff over the
years and they always did a good job. They changed their setup and now
have a Walmart type "greeter" and those kids outback doing the wrenching.
You might try visiting each one and try to look into the service area and
see how they work.
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I can do a 'good' job myself.
But if the dealer mechanic were truly top notch then they might notice and correct issues that aren't in the documentation . . . Knowledge learned only through years of experience.
(I know that's how it is in my field.)
But as you and I have said, who the heck is working back in service and are they any good?
If they are, then I want them and am happy and willing to pay. If not I'd rather do it myself.
Hmmm . . .
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Ask each dealer how many years their mech has been employed with them, how much exp overall he/she has, the persons age or ask to meet him/her. If/when you do have a short list of questions to test their knowledge. Also any certifications they have.
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Zimmerman google scooter club, you may be surprised. I belong to 3 of them.
Richard L.