KymcoForum.com
Scooters - 125 to 300 => People 150 => Topic started by: Scootaloot on September 04, 2008, 01:43:56 AM
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New to forum and have not had a good experience with my new scooter to this point. Purchased a People 150 August 07,2008 from a Kymco dealer and have only ridden it 2 days since. Apparently, the timing chain sprocket was incorrect and major damage has been done. It took 2 weeks for the dealer in Virginia following 2 phone calls to tell me. The dealer where the scooter was purchased in Fl. took 3 weeks to get a manual for the scooter. I called Kymco today and could not get passed the receptionist, but to her credit the dealer called today and they have ordered the parts. I'm concerned the engine will not be as strong as a new original engine. This all happened within 300KM. Any thoughts or comments? :(
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Hope you have better luck getting your parts than I am having. Had the local dealer order an air filter for my P150 about a month ago and it still hasn't come in yet! I think if Kymco really wants to do well in the US, they are going to have to do a better job with their parts availability.
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please keep us updated.
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Scooter has now been held hostage for 1 month. The dealer called yesterday with some good news that the last part on backorder will be released Sept. 18th. He will also do the 300K check at a reduced rate as the engine is all opened. Providing the part($1.99 clip) shows up I may be back on the road next week! :) :) :)
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Need Parts? Try these guys:http://www.columbiascooters.com/
They seem to have parts in stock that not even the Kymco Customer Service Rep could get me as quickly.
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Called the dealer today, (Coleman Power Sports in Woodbridge,VA) and they said they have received all the parts to fix my scooter. I then said that they would get right on it RIGHT? The dealer then said, "No". Maybe next week as the tech is on something else now. It now makes 5 weeks that they have had the scooter! It is warranty work on a new scooter and call me crazy but I would think that it would be a top priority. I called Kymco and the receptionist said Kymco doesn't have a customer service person but she would pass my name onto a tech person there. A. Kymco needs some sort of Customer Relations person. B. Kymco needs to do a better job with parts support. C. Coleman is a poor dealership an doesn't deserve your business.
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I've contacted these guys at Kymco with positive results:
Joe Wofford
VP of Operations
KYMCO USA
jwofford@kymcousa.com
Robin Turner
Customer Service Rep
rturner@kymcousa.com
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Thank You SW19 for the contacts! :) :) :)
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Received a call from the dealer today. Scooter was put back together but they said it still didn't sound right. Today makes 6 weeks in dealer captivity. I called Robin Turner and went through my saga. She was going to call Coleman Power Sports today and let me know if the parts needed still are in stock or not. I haven't heard back from the dealer or Ms. Turner yet. At this point I'm so disillusioned with Kymco and the sevice/support that I regret making the purchase. >:( >:( >:( >:( >:( >:( >:( >:(
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I don't know if there is still a lemon law, but i would contact Kymco and tell them the dealer has had your new scooter for more than 30 days. That should entitle you to a new scooter. Contact the Better Business Bureau, they should give you some direction.
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Lemon laws vary from state to state. Since you haven't told us where you are I'll offer this link and let you do your own research:
http://www.carlemon.com/
Good luck.
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Thank You Old Guy and Kawzak! I purchased the scooter from Solano Cycle in St. Augustine,Fla. and the dealer involved is Coleman Power Sport in Woodbridge,Va. I called Ms. Turner again today and left a voice message but I am not hopeful of a return call. I'll wait until tomorrow afternoon and then try Mr. Wofford. I will also head down the B.B.B. avenue.
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I'm still waiting for the air filter for my P150 that I had my local dealer order on Aug 2!!! :'( :'( It scares me to think if it takes this long to get a common maintenance part, how long would it take to get a part that is not routinely replaced! Fortunately, the air filter currently in the bike is in good shape and I have been able to ride it. Kymco definitely has to improve in this area.
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I knew we'd been through problems getting a response from Kymco before:
http://www.kymcoforum.com/index.php?topic=309.0
Calothrix had this to say;
Looks like they answer emails a lot quicker than they return phone messages ;D. I received a reply this morning from Steven Oliver of Kymco USA.......
An email may be the way to go. :-\ I suggest you try this address:
admin@kymcomarketing.com <admin@kymcomarketing.com>
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I purchased a new 2007 People 150 from Solano Cycle in Saint Augustine FL on June 20 2008 for $2499.00 with tax and fees the total price was $2732.35 with the understand that the People 150 would be serviced and rode tested. My wife and I picked up ths People finally on July 12 2008. A service tec took the People 150 out side and advised us he was making a inspection of the People 150, we went in to pay for it. While we were making out the paper work the Tec took the People 150 back to there shop. I ask why? We were advised that the side cover was damaged and the other Tec who was suppose to replaced it had not. It took them about a hour to replace the part and they showed us the orginal part. I rode the People 150 around their lot to get use to it, I rode the People to the traffic light, my wife followed me with her car, and waited to make my right turn, When the light changed I gave the People 150 gas and started to make my turn. The People 150 lost power and I gave it more gas. It seemed to go ok but than it started to loose power and died. I was able to get it started but the same thing happend. I was able to get it started and head back to Solan Cycle but the People 150 stopped running and I could not get it started. My wife went back to Solan Cycle and they came with a vehicle to pick up the People 150 and me. The tec checked the oil and said that their was no oil in the People 150! Elayne advised me they only rode the People 150 for a road test around their lot! My wife advised me every time I gave the People 150 gas it would pour smoke out the tail pipe! I did get my money back and purchased a Agility 125 from my local dealer. We emailed Amada Bridges at Kymco about the trouble we had with Solano, but never got a email back.The VIN Number on the People 150 is RFBBAJBA67B202635.
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Small World!!!! Its the same scooter. They had fixed the miss before I came on the scene. I left messages with several people at Kymco today and no one has responded yet. At this point, my faith in Kymco's integrity is completely gone. I will try a couple more e-mails but doubt I'll get a reply. I called the dealer in VA today and they said as far as they know none of the additional parts needed are on backorder :). Anyone reading this forum should avoid Solano Cycle and give dealer service and parts availability serious consideration before buying Kymco. Unfortunately, I think my next scooter purchase will be a Japanese brand.
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Steve Oliver did e-mail yesterday so there is a glimmer of hope :).
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1 day short of 8 weeks my scooter was liberated from the evil clutches of the dealership!!!! The scooter is running like it is supose to. Basically it has a rebuilt engine in it as the parts list included a piston,crank, clutch,starter parts... The dealer said the cost of the repairs was $1300.00. After 2 emails from Steve Oliver communication stopped. I don't know how a company the size of Kymco could handle a problem as poorly as they did. They will have a tough time growing if they provide such lousy support and communication. Any one reading this prior to a purchase should think hard before committing to Kymco and those of us riding need to keep pushing for better from them.
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I've had great responses from Kymco regarding a now defunct dealer. They put the screws on the dealer to get my registration completed. The resolution was: I got my registration and that dealer lost their dealership and is now out of business.
But you are not alone with issues with scooter manufacturers. I've heard of people waiting 6 to 8 months for Piaggio to send them parts for their Vespas. Also, if you search www.modernbuddy.com it is not uncommon to see posts of people waiting 2 to 4 months for certain parts.
In fact some people are still waiting for windshields they ordered back in early July.
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I used to work for a Kymco dealer, and Kymco was the absolute best distributor we worked with as far as parts were concerned. We only had two mix-ups in the 3 1/2 years I was there. If your parts are coming slow, it may be because the dealer isn't on the ball. When I wanted parts before, it was as easy as looking up the parts, and then e-mailing the appropriate person at Kymco. Parts would arrive in a couple of days most times.
It often took us a long time to get parts from Piaggio/Vespa. The slow boat from Italy is slower than the one from Taiwan, evidently. :)
~Josh
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Scooter had another noise similar to the original noise. Took her in to another dealer and spoke with him today. He thinks that 2 shims associated with the camshaft were missing and there was slop going on between cam lobes and valves. Scooter now has about 1900km on her. Other dealer may have missed putting them back in on last repair or maybe factory never installed them? I'm sure that this repair will cost Kymco hundreds more so they are fast approaching the point where the repairs will exceed the cost of a new scooter. If this had occured during the riding season I would have been upset but at the moment it brings a laugh. ;D ;D ;D ;D
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Scooter found its way home again today! Dealer said previous dealer missed the shims and also didn't tighten something in the camshaft area when they put it back together. This dealer(Virginia Power Sports in Ruckersville,VA) gave great service and I would recomend them. The cost of this repair to Kymco was about $400.00+.At this point Kymco has done about $1600.00 in total repairs. I am going to give my scooter one more try but I'm contemplating trading it toward a used Piaggio BV200. Any one out there with any experience with a BV200? Thanks! 8)
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Hey Scootaloot...I have owned a BV200. Nice scooter...but a pain to work on. Typical Italian style over function. Road great but I sold it after a year. Main reasons:
1) parts were forever to get
2) storage under seat was miserable
If you can get a good deal on it and have a good Piaggio dealer in the area, take a close look. But getting parts was awful for me. I needed a new thermostat housing and a gasket and it took several weeks.
Good luck...it was a nice riding scooter