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General => General Discussion => Topic started by: Togger on October 08, 2021, 06:07:01 PM

Title: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 08, 2021, 06:07:01 PM
I can't seem to get my scooter started so I might need to bring it to a the only Kymco dealership in my area, which is 30 miles away. No one else will work on Kymcos for some reason. You wouldn't think this would be such a problem, but it is. The dealership doesn't have a transport system. Wouldn't you think they would pick it up since they'd increase business and make a little more money. I guess in this country it's assumed everyone has a pickup at the snap of a finger, too. I don't have a credit card so it might be hard to rent a uhaul truck, and my car can't haul a trailer. Anyone have ideas?
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: rjs987 on October 08, 2021, 06:18:48 PM
Friend with a pickup truck?

I do have a hitch on my Corolla and have thought many times about getting a trailer for this very instance. When I get my AK 550 I may have to finally do it since the nearest Kymco dealer for me is 125 miles away.


BTW- the last time I had that very issue with my wife's Honda Metropolitan I had it torn down to just before removing the engine/swing arm from the scooter and my hand accidentally touched the kill switch. I felt it turn ON and realized that was the problem all along. I had accidentally turned it off at some point making it unable to start even with the kick starter (those do still have a kick starter).
Just a thought.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Iahawk on October 08, 2021, 06:19:00 PM
that makes no sense at all that a scooter / motorcycle dealer would not have a truck available to pick up and deliver.

Can you borrow a truck from someone? A van?
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 08, 2021, 06:26:35 PM
that makes no sense at all that a scooter / motorcycle dealer would not have a truck available to pick up and deliver.

Can you borrow a truck from someone? A van?

I don't know anyone with a truck or van.  My best bet might be renting one but it will probably cost an arm and a leg, then the cost of fixing the scooter, which might be higher than the value of the scooter.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Iahawk on October 08, 2021, 06:30:39 PM
Togger, sorry if this has already been discussed..but have you run your non start issues by the board? Lots of smart people here that are pretty good at diagnosing scooter problems.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 08, 2021, 06:38:09 PM
Togger, sorry if this has already been discussed..but have you run your non start issues by the board? Lots of smart people here that are pretty good at diagnosing scooter problems.
New battery, spark plug. It ran all summer but I didn't ride for a week and now I can't start it. I tried to adjust the valves a few days ago. Not sure if I did that alright, though. Wanted to check fuel filter but I can't get the side cover off because of rusted screws I can't remove. The last time I rode it, I let the gas get low, to one bar. Maybe a fuel problem, but it could be a lot of things. It was always fairly hard to start ( 4 0r 5 attempts, but now it doesn't even seem to want to start, just starter grinding.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Ruffus on October 08, 2021, 06:47:20 PM
@Togger, as far I remember from other threads started by you, its a B&W 250, EFI, and had fuelpump/ filter issues, right?
Here in Italy you are allowed to be towed to an workshop or support by THE SAME vehicle class you tow. Would mean in your case a motorcycle.
 Agreed, it's long shot but a possibility.

Call a transport company, a spedition close to you, or a junkyard close to you for transport.

If you in rural area, go to farmer with  a trailer for his tractor.
Call FedEx what they would take to pick and deliver.
Call a parcel company what they think.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: souzamoto on October 08, 2021, 06:47:34 PM
Search for a motorcycle towing company in your area, or ask the dealer if they know of anyone.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 08, 2021, 07:01:19 PM
Search for a motorcycle towing company in your area, or ask the dealer if they know of anyone.

That's the problem with the US, it's not enlightened like Europe. Everything has got to be a hassle or expensive. We don't have logical services like that.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Kansas kymco on October 08, 2021, 07:20:18 PM
That's the problem with the US, it's not enlightened like Europe. Everything has got to be a hassle or expensive. We don't have logical services like that.
Have you even contacted a towing company in your area to inquire about it?  Even if that company does not deal in motorcycles towing they may be able to suggest another company that does.  I don't know where you live to make suggestions?  Every person on my block has a trailer with the exception of a 90 year old widow that gave her husbands trailer to her son.  Does anyone on your block have a trailer you can borrow or rent?
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 08, 2021, 07:32:33 PM
Have you even contacted a towing company in your area to inquire about it?  Even if that company does not deal in motorcycles towing they may be able to suggest another company that does.  I don't know where you live to make suggestions?  Every person on my block has a trailer with the exception of a 90 year old widow that gave her husbands trailer to her son.  Does anyone on your block have a trailer you can borrow or rent?

No and I have a very small car, a Hyundai Accent, and believe it or not, it's not supposed to tow anything, according to the manual.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Stig / Major Tom on October 08, 2021, 07:37:43 PM
Yep, flat-bed "tow" to the dealer by any local auto towing/recovery firm. But, man will it be expensive most likely!! 30 miles!


Same problem around here - no private bike shop will touch a "Chinese" scooter (if it's not a Japanese brand - it's Chinese to many) . It's the dealer or nothing.
Might be time to start shopping for a lightly used motorcycle or scooter?

Stig
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 08, 2021, 07:42:57 PM
Yep, flat-bed "tow" to the dealer by any local auto towing/recovery firm. But, man will it be expensive most likely!! 30 miles!


Same problem around here - no private bike shop will touch a "Chinese" scooter (if it's not a Japanese brand - it's Chinese to many) . It's the dealer or nothing.
Might be time to start shopping for a lightly used motorcycle or scooter?

Stig

What do you mean by expensive? How much would a Kymco 250 bring for parts?
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Ruffus on October 08, 2021, 07:46:23 PM
Sad news that from your side of the ocean.

Here in Italy any scootershop takes any brand.
' Course you might have to wait if spareparts are required.
 Your dealership seems to be a little bit spoiled, being so picky.
Or is it a lack of confidence to their own capabilities?
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Stig / Major Tom on October 08, 2021, 09:31:29 PM
Sad news that from your side of the ocean.

Here in Italy any scootershop takes any brand.
' Course you might have to wait if spareparts are required.
 Your dealership seems to be a little bit spoiled, being so picky.
Or is it a lack of confidence to their own capabilities?
They see non-Japanese scooters as internet junk - $800 delivered to your driveway in a box from china.
Stig
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Kansas kymco on October 08, 2021, 10:47:40 PM
They see non-Japanese scooters as internet junk - $800 delivered to your driveway in a box from china.
Stig
Stig I don't want anyone that ignorant working on my scooters or motorcycles.  I carry tow insurance in case I would break down away from town that covers any vehicles I drive.

I would suggest the OP purchase  tow insurance as well.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 09, 2021, 12:36:52 AM
They see non-Japanese scooters as internet junk - $800 delivered to your driveway in a box from china.
Stig

What about Piaggio or other Italian makes? Are they junk to mechanics, too?
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Ruffus on October 09, 2021, 09:00:21 AM
I would say the best scooter (through all brands) to me is the PAYED scooter, the one I can afford to tinker with. If something brakes, I'm able to buy spareparts (new or used) without breaking the bank.
All brands have their flaws.
Newer, bigger KYMCOs in unskilled hands (mechanics) are nearly as bad as  PIAGGIOs or MOTO GUZZIs were in the 70ies.
Of what help is it, if a so called brand dealer has a diagnostic tool in hands of an uninterested technician, whom I would not bother to call mechanic.
Just two examples:
1.) went to buy a belt for a LIKE 200i, here to a local brand dealer.
Guy got me a 6 year old belt for €52,- I refused.
I gave it back and the boss there told me seriousely, "..you know what, with belts is it like with good wine, they getting better by age".

2.) Went to s scooter workshop who does all brands to mount a new tire on a LIKEs rear rim. Brought the tire with me.
During mounting I asked the guy what for this red and yellow spots on this new tire are?
Answer: " ..this spots shows us for what speed range this tire is supposed to be".

And by chance he got it nearly to the lightest point close to the valve, so I didn't dig further.

These mechanics I should trust with my life and money spent for use- and mindless work ,  haa.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: randyo on October 09, 2021, 05:39:34 PM
one of the reasons I have AAA RV option
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Tom Moy on October 09, 2021, 06:52:21 PM
No problem in Canada as I am a member of CAA (American Automobile Association) with coverage of my Maxi scooter and Sidecar. I have had them tow my rrig to the dealer several times over the years. I am allowed 4 tows a year of up to 200 Km.
Thus I have never had a problem getting my bike towed to my dealer who is about 40 miles distance from my residence.
You should check with your local AAA to see if they have a similar program coverage.

Tom Moy from Ontario Canada
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: randyo on October 09, 2021, 08:13:59 PM
if you don't have AAA, maybe you know someone with AAA that is willing to call in the tow, I used AAA several times  , friends called in the tow for me, before I saw the advantage and subscribed to AAA myself, since, I have only used it once
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Kansas kymco on October 10, 2021, 06:46:50 PM
if you don't have AAA, maybe you know someone with AAA that is willing to call in the tow, I used AAA several times  , friends called in the tow for me, before I saw the advantage and subscribed to AAA myself, since, I have only used it once
I use Good Sam ERS and have for many years,  have the Platinum plan that covers in vehicle I drive.  I'm extremely fortunate  that I've never had to use it in over a decade  despite driving old relics.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: melamap on October 14, 2021, 09:14:37 PM
Hi Togger, I had the same problem to solve back in July 2021. Regular vehicle towing companies wanted at least $150 to tow 35- 40 miles one way. I then called a nearby Motorcycle Towing business that quoted about the same price or $0 if I had AAA motorcycle coverage.  Wow, so I purchased annual AAA motorcycle coverage for about $100 and within a week my 2013 Kymco Like 200i was towed to Powersports of Vallejo, CA a Kymco dealer and repair shop to replace a starter clutch. Replacing the starter clutch revealed a broken stator.  To date, getting my scooter towed has been the easiest part of the effort to get my scooter running.. 

It hasn’t been operational since November 2020, and is still at the repair shop awaiting the arrival of a stator.  Waited months for stator shipment to be unloaded from one of the hundreds of offshore container ships. Then sometime in early September Kymco USA received 30 stators. But then Kymco USA lost the dealers’ order. Then after the placement of a new order and (supposed) shipment to the repair shop, the stator is now considered lost in delivery to the dealer! Also, the Kymco dealer repair shop was never given tracking info on the delivery.

 I vacillate between feeling cursed and feeling optimistic that the universe is protecting me somehow. Sheesh. I hope your scooter repair experience is quicker and less frustrating than mine.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: JJJoseph on October 14, 2021, 10:15:28 PM
Your dealership seems to be a little bit spoiled, being so picky.
Or is it a lack of confidence to their own capabilities?
Don't be quick to condemn!  This is SOP in North America.  The problem is that you need brand-specific diagnostic tools to service fuel-injected machines.  Kymco doesn't provide the tools to non-Kymco dealers or to owners. You have to trailer/tow your machine to a dealer.  You can't rent a trailer for your Kia since your Kia is not certified to pull a trailer, and U-Haul for example, won't rent a trailer to you for that reason.

FWIW, this is the main reason I won't buy a fuel-injected Kymco.  A carbureted scooter can be serviced independently, but a fuel-injected machine has to go to a dealer.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Togger on October 14, 2021, 10:25:10 PM
Don't be quick to condemn!  This is SOP in North America.  The problem is that you need brand-specific diagnostic tools to service fuel-injected machines.  Kymco doesn't provide the tools to non-Kymco dealers or to owners. You have to trailer/tow your machine to a dealer.  You can't rent a trailer for your Kia since your Kia is not certified to pull a trailer, and U-Haul for example, won't rent a trailer to you for that reason.

FWIW, this is the main reason I won't buy a fuel-injected Kymco.  A carbureted scooter can be serviced independently, but a fuel-injected machine has to go to a dealer.

That's not my experience. I have a carbureted Kymco and no one will touch it. I even offered to remove my carb from my scooter and bring it into a Vespa dealer and they won't go for it. I wonder if I took it to them and told them it was from a Vespa or Piaggio. Would they work on it then?
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: JJJoseph on October 14, 2021, 10:48:00 PM
That's not my experience. I have a carbureted Kymco and no one will touch it. I even offered to remove my carb from my scooter and bring it into a Vespa dealer and they won't go for it. I wonder if I took it to them and told them it was from a Vespa or Piaggio. Would they work on it then?
No, your Kymco has a "Kymco" brand carburetor (see attached photo), not a "Vespa" carb.  And, yes, a Vespa/Piaggio  dealer won't service a Kymco carburetor.  You can also take the carb off yourself and take it to a Kymco dealer.  Or you can look for a local multi-brand motorcycle repair shop that services any and all "vintage" machines.  However, searching for parts takes time and costs money. It's often much cheaper - and easier - to buy a replacement carb online. I replaced the above Kymco carb with a Keihin carb from China for about $35 including shipping.
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Iahawk on October 15, 2021, 02:27:59 AM
I will still suggest taking it apart and cleaning it yourself. what do you have to lose?

If you're not willing...can you take it to a small engine repair shop? An outdoor power equipment dealer? Cleaning carbs is not rocket science!

Assuming you aren't missing parts and don't have a torn diaphragm all you need to do is clean your main and slow jet and spray out all the passages you can find. even if you are missing parts you should be able to order OEM parts from a Kymco dealer.

Worst case is you do what JJJ suggested and buy a generic replacement from Amazon. I'd still open up and clean a cheap Chinese carb before I used it...but that's just me..
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: Ruffus on October 15, 2021, 08:44:13 AM
@JJJ, even if you have EFI, all data about failure codes are available. Just read the blibs out manually.
But for carbs, pls read
https://www.kymcoforum.com/index.php?topic=31762.0
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: JJJoseph on October 20, 2021, 04:59:42 AM
@JJJ, even if you have EFI, all data about failure codes are available. Just read the blibs out manually.
Ruffus, my thoughts exactly on the carb replacement. Works for me exactly as you say.  But there's thousands of codes on a modern F/I motorcycle. How do you read the diagnostic codes without a factory OBD connector, not to mention some kind of digital display? 
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: souzamoto on October 20, 2021, 08:21:56 PM
Don't be quick to condemn!  This is SOP in North America.  The problem is that you need brand-specific diagnostic tools to service fuel-injected machines.  Kymco doesn't provide the tools to non-Kymco dealers or to owners. You have to trailer/tow your machine to a dealer.  You can't rent a trailer for your Kia since your Kia is not certified to pull a trailer, and U-Haul for example, won't rent a trailer to you for that reason.

FWIW, this is the main reason I won't buy a fuel-injected Kymco.  A carbureted scooter can be serviced independently, but a fuel-injected machine has to go to a dealer.

Not true. Any customer can go to a Kymco dealer and order the diagnostic tool. 3620A-LEB2-E00. About $200.00 USD
CJS
Title: Re: How To Get A Non-Running Scooter to Dealership
Post by: JJJoseph on October 22, 2021, 10:42:20 PM
Not true. Any customer can go to a Kymco dealer and order the diagnostic tool. 3620A-LEB2-E00. About $200.00 USD
CJS
If only!  You'd first have to find a Kymco dealer.  I don't know of any in Canada, for example. Overseas Kymco dealers will take your money these days, but don't deliver, citing "back-order" issues.  There appear to be sources in Poland and Germany online, but customer service is marginal (how to order from a Polish vendor, for example).  Then you also need an adapter for the OBD-2 connection.

Regardless, this appears to be useful information for hard-core enthusiasts!  Keep us informed if you actually succeed in placing an order.