KymcoForum.com
General => General Discussion => Topic started by: Stig / Major Tom on August 04, 2021, 09:19:25 PM
-
Mechanics, restaurants, plumbers, etc.
Folks who provide a service to us.
We had a good experience last w/e.
Booked a table for our anniversary dinner at the Cheese Cake Factory.
Very, very busy on Saturday evenings! (folks were waiting 90 mins)
You don't need a tie - but flip-flops would be wrong.
I used the men's room (very nice) while my wife and daughter were being promptly seated.
Waitress tried to seat my wife at a booth next to the kitchen.
The Mrs wasn't having it, but sweetly - - "This is our anniversary dinner. Please, can we do better?!" overheard by a passing waiter - he moved us to one of the few primo tables by the windows.
Daughter came to fetch me - pointing out that, "Glad you weren't here Pop - mom handled this very well."
It really was a great table!
We ordered - and then they did the unthinkable (in the restaurant business - you don't do this!) . Brought two of the three meals. Daughter's Steak Dianne was MIA.
The poor waitress was hyperventilating.
And missing.
And missing.
Just before I was going to go bear hunting - the manager arrived. "So very sorry! A mix-up at the grill. They had to remake the young lady's dinner."
He was so sincere - even I couldn't be mad at him.
"Please let us buy her dinner this evening?"
My wife went into full Mom mode, "Oh goodness - we all make mistakes etc., etc." - but I stopped her just before she apologized for ordering such a difficult meal and stressing the staff...
Manager was very grateful for our understanding attitude.
After the coffee and cheese cake I asked for the bill.
The waitress informed me that our meals were taken care of by the restaurant. (should have been @$120, before tips)
I tipped her $30. Wife tracked down the waiter who had reseated us & tipped him as well.
What a goofy evening!
Stig
-
What a great story! Re-establishes the more refined tactics of really great people!
-
What a fantastic experience, customer service at its very best. Yes we all make mistakes, it's how you extricate yourself that shows the difference between the mundane and excellence! A belated Happy Anniversary to you both.