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General => General Discussion => Topic started by: CROSSBOLT on February 20, 2020, 09:15:51 PM

Title: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 20, 2020, 09:15:51 PM
Yeah, don't faint! Not Kymco but Chevrolet! Got a 2017 Spark made by Daewoo in Korea. Figured made in free Asia, no sweat, right? Got a tiny oil seep at the head gasket judging by the oily, dirty stripe that runs all around the front of the engine. So, I take to dealer since their warranty is for three years! The tech says there is no leak! Bull pucky! The STANDARD set by HONDA's example in 1960 was No Leaks, Drips, Seeps or Errors from static or rotating joints. Plus there seems to be a trend in this 1400 cc four-banger to have head gasket failure.

Thinking about taking pictures and sending them to GM HQ and quickly unloading this otherwise pretty neat little car. It has a CVT after a three-speed auto shifter.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 20, 2020, 09:43:25 PM
I know of another person having a difficult time dealing with GM on a warranty issue. It's been a nightmare for them, the dealership has had their truck longer then they have in the past year.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 20, 2020, 10:39:23 PM
Yes, KK, I am taking this move as "we will stiff-arm this rube until the warranty runs out!" The time allowed to replace a head gasket is probably too short for the tech to actually make any money. My guess since the average bill is about 1800 according to the internet. Yes, dollars!
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Stig / Major Tom on February 20, 2020, 10:43:13 PM
Dang Karl, sorry to hear this. I looked at one of those while dealer was overfilling the oil change on my Silvertato1500i.
Noce looking car.
I'd wipe that oil with orange degreaser, photo the clean block, and take photo when it reappears and show them (email or whatever ) to the regional customer service representative.
Keep us posted please.
Stig
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: mousejunks on February 20, 2020, 11:04:34 PM
It's one of many reasons why Holden, a subsidary of GM, is pulling out from Australia. Substandard cars with substandard service.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 21, 2020, 12:17:48 AM
It's one of many reasons why Holden, a subsidary of GM, is pulling out from Australia. Substandard cars with substandard service.
I would have loved to have a Holden sport ute but sadly GM never brought them to our shores. I use to have a El Camino SS (ute) in 1978 that I enjoyed but was built very cheaply.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Viper254 on February 21, 2020, 09:47:55 AM
I forgot that Chevy owned Daewoo - they pulled out of the UK quite a few years ago now.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Neil955i on February 21, 2020, 10:09:56 AM
I forgot that Chevy owned Daewoo - they pulled out of the UK quite a few years ago now.

Probably just as well from this tale of woe!
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: airshot on February 21, 2020, 04:49:21 PM
GM sells way more vehicles overseas than they o in the good ole USA so they dont care anymore what we think. GM has become the largest seller of vehicles in the world and is losing business here, but they dont care anymore. Was a long time Gm owner, but moved to Jeep to get away. So far no regrets, my jeep is quieter, more power, better economy and built better.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 21, 2020, 05:00:33 PM
Sadly after many years of GM ownership I got screwed over three new vehicle's in a row in the 90's and switched to Dodge and Ford. Since I pull a large RV a import is not an option.

My last conversation with GM warranty dept went like this; ( At this time we chose not to honor your warranty ) my reply; ( At this time I choose not to purchase another GM product).  I have kept my word.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Stig / Major Tom on February 21, 2020, 07:43:44 PM
GM sells way more vehicles overseas than they o in the good ole USA so they dont care anymore what we think. GM has become the largest seller of vehicles in the world and is losing business here, but they dont care anymore. Was a long time Gm owner, but moved to Jeep to get away. So far no regrets, my jeep is quieter, more power, better economy and built better.
...and owned by Fiat.
It's a crazy world....

Stig
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 21, 2020, 10:17:18 PM
Made another attempt at a picture...sunlight, mirror, droplight, flashlight not enough hands, too little room....but could see well enough to confirm the leak of oil or "uncle freeze" at the top of block/ bottom of head. Will just trade it quickly to the dealer....

Well, the Korea KIA is still tickin'. I would do another of those in a heartbeat! Really need something with NO CARPET! Thinking of one of those gorpey-lookin' small size service vans with windows...'Transit?' vans by Ford. Anybody?
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 22, 2020, 10:11:17 AM
Don't know of anyone that owns one. It looks to have a 2.0 -4 cylinder rated at 150 hp and 144 lb ft with a max payload of 1570 lbs. Car and Driver gave it a 4/5 and Edmonds 7/10.  It would probably haul a scooter without a issue.  Looks like base price is 28,315 for the XL trim. I would drive one and tell us what you think about it. 
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: john grinsel on February 22, 2020, 12:13:45 PM
I like driving/riding under warranty--so far Kymco no need for warranty----Had 2 new Hyundai Genesis---wonderful cars if you like tanks---no problem on warranty, did get money back from failed ABS unit on first one at about 85,000 miles ($2300!)-----currently wife has new Audi Q5, after a week of use, spent the next 2 weeks in shop, electrics!---they paid,paid for rental car, too----What do I think of the Q5?....2 and a half ton Mexican truck, with no dip stick, using high test gas----she could have gone next door, got VW with basic same engine/dip stick/same car/decent trans/front drive for about half price!! Reg fuel,too.

Right now I have bought new 2018 Mitsuibishi Mirage, kinda like it, dealership shop dirty----having warranty problem----headlites will not adjust----lows at about 30 feet ahead right now-----dealership Service Manager does not want to warranty------so filed NHTSA complaint, waiting for District Service Manager to come around to approve warranty replacement parts.   Mitsuibishi has moved their HQ to Knoxville----may end up going there---I speak Japanese, so no trouble with dealing with Japanese CEO.  Car is made in Thailand and quality it otherwise good.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 22, 2020, 12:31:05 PM
Really appreciate all the inputs! I really appreciate all of you!

Going today to see about cleaning out the KIA at a detail shop. I gave up keepng a nice car several years ago because of, well, several reasons. One reason is (don't tell anyone) I have been having trouble being able to do several hours of hard labor removing dog hair from the carpet. So the minivan is a real mess.

Guess what?  The original battery from 2014! Yep! Now that I opened my yap it will probably conk out!
Title: CROSSBOLT, be careful
Post by: boo on February 22, 2020, 02:16:52 PM
I had a valve cover gasket leak on a Honda Accord years ago. The car caught on fire with me. I had to put it out by throwing snow on it.
If you are driving it, it might be a good idea to have a fire extinguisher on hand till you get your problem solved.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 22, 2020, 03:01:23 PM
Really appreciate all the inputs! I really appreciate all of you!

Going today to see about cleaning out the KIA at a detail shop. I gave up keepng a nice car several years ago because of, well, several reasons. One reason is (don't tell anyone) I have been having trouble being able to do several hours of hard labor removing dog hair from the carpet. So the minivan is a real mess.

Guess what?  The original battery from 2014! Yep! Now that I opened my yap it will probably conk out!
Having two Collies is why my Ford truck has rubber floor mat instead of carpet. They only thing I found effective at removing dog hair from carpet is duct tape, extra sticky is even better. The vacuum cleaner is useless.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 22, 2020, 03:13:55 PM
Yes, enine fire a REAL possibility, Boo! Parked, next ride to trade-in.

KK, nailed it! We have had until recently six dogs that ride in that thing so you can imagine!
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Stig / Major Tom on February 22, 2020, 03:19:32 PM
I had a valve cover gasket leak on a Honda Accord years ago. The car caught on fire with me. I had to put it out by throwing snow on it.
If you are driving it, it might be a good idea to have a fire extinguisher on hand till you get your problem solved.
Or, warm coat, gloves, scarf, paid-up insurance policy, and maybe some trail mix to snack on while you watch her burn.
Stig
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Forbes1964 on February 23, 2020, 02:20:00 AM
Yes, we usually don’t like doing warranty work. Why? The manufacturer shortchanges us. Example: a repair that pays us 1 hour under warranty will pay approximately 1.4 hours once the warranty is over. Likewise 10 hours warranty = 14 hours customer. The larger the repair the greater the disparity. Combine that with the fact that in most cases , unless we figure out a shortcut, it’s almost impossible to perform most jobs in the allocated warranty time, and you see why.

Having said that, it’s still our DUTY to perform any needed repairs as long as we can get reimbursed by the manufacturer. And when a customer points out a very minor leak, we may GROAN. But we know it’s our duty to fix it.

Management usually WANTS us to fix it because it’s sure money. So it seems as if they would gladly fix your car. After all, THEY don’t do the work, we do. .


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Title: Re: CROSSBOLT, be careful
Post by: mousejunks on February 23, 2020, 09:34:38 AM
I had a valve cover gasket leak on a Honda Accord years ago. The car caught on fire with me. I had to put it out by throwing snow on it.
If you are driving it, it might be a good idea to have a fire extinguisher on hand till you get your problem solved.

Was it the 4cyl or 6 cyl? The gasket on the 4cyl is pretty manageable to replace, as with most 4cyl Jap cars.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 23, 2020, 02:13:21 PM
Yes, we usually don’t like doing warranty work. Why? The manufacturer shortchanges us. Example: a repair that pays us 1 hour under warranty will pay approximately 1.4 hours once the warranty is over. Likewise 10 hours warranty = 14 hours customer. The larger the repair the greater the disparity. Combine that with the fact that in most cases , unless we figure out a shortcut, it’s almost impossible to perform most jobs in the allocated warranty time, and you see why.

Having said that, it’s still our DUTY to perform any needed repairs as long as we can get reimbursed by the manufacturer. And when a customer points out a very minor leak, we may GROAN. But we know it’s our duty to fix it.

Management usually WANTS us to fix it because it’s sure money. So it seems as if they would gladly fix your car. After all, THEY don’t do the work, we do. .


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And I so get that! The short changed part! That time allowed by the manufacturer and the dealer managers is unrealistic. I thought at one time to be a car tech in a dealer but found that it was a real pressure cooker. Survivors like you, Forbes, are better men than me!
Title: Re: CROSSBOLT, be careful
Post by: boo on February 23, 2020, 04:29:19 PM
Was it the 4cyl or 6 cyl? The gasket on the 4cyl is pretty manageable to replace, as with most 4cyl Jap cars.
It was a 4 cylinder. I bought the car used. I assume someone adjusted the valves and did not install a new gasket. I found out later the Honda ALWAYS  recommends installing a new gasket anytime the valve cover is removed.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Viper254 on February 23, 2020, 09:03:39 PM
Made another attempt at a picture...sunlight, mirror, droplight, flashlight not enough hands, too little room....but could see well enough to confirm the leak of oil or "uncle freeze" at the top of block/ bottom of head. Will just trade it quickly to the dealer....

Well, the Korea KIA is still tickin'. I would do another of those in a heartbeat! Really need something with NO CARPET! Thinking of one of those gorpey-lookin' small size service vans with windows...'Transit?' vans by Ford. Anybody?

Transit vans are a national icon in the UK. Try one :)
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 23, 2020, 09:58:53 PM
Transit vans are a national icon in the UK. Try one :)
The full size Transit or the small Transit Connect?
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Forbes1964 on February 24, 2020, 04:37:32 AM
By the way, unless Dawoo has improved from the time they sold cars under their own name, I’m not confident in their quality. I’ve never actually been under the hood of a Spark. But finding out they were made by Dawoo , which in the past seemed to combine all of GM’s most unreliable and backwards technology to create a GM product than managed to be of lower quality than the other GM products , gives me much less confidence in them.


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Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: mousejunks on February 24, 2020, 04:44:49 AM
Speaking of Daewoo, they made the Cruze for GM which was a terribly unreliable car after they switched from Suzuki. I also had a Daewoo washing machine that stopped working every few months.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Viper254 on February 24, 2020, 08:18:24 AM
Transit vans are a national icon in the UK. Try one :)

The most popular one over here is the mid-sized Transit "Custom". I liked the way it drove, but I'm probably biased from driving Leyland DAF vans (British and horrendous, now thankfully gone bust)

GM have now gone from Europe after selling Vauxhall/Opel to Peugeot. I don't think anybody is particularly mourning their loss.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 24, 2020, 12:32:29 PM
Yow!
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Neil955i on February 25, 2020, 01:37:34 PM
The full size Transit or the small Transit Connect?
Either KK.  They both sell by the truckload (forgive the pun) over here!
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 25, 2020, 01:53:53 PM
Either KK.  They both sell by the truckload (forgive the pun) over here!
They dropped the Diesel option over here is it still available in the UK?
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: CROSSBOLT on February 25, 2020, 06:47:37 PM
It was the Transit Connect and dear wife put the kybosh on that. Too bad, since you can hose one out with water or air!
Wound up trading Spark and old KIA Sedona for a new Sedona minivan. Dealer whose tech said there was no head gasket leak now has the problem.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Kansas kymco on February 25, 2020, 07:14:47 PM
My sister just bought a new KIA Telluride SUV.
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Stig / Major Tom on February 25, 2020, 11:55:37 PM
It was the Transit Connect and dear wife put the kybosh on that. Too bad, since you can hose one out with water or air!
Wound up trading Spark and old KIA Sedona for a new Sedona minivan. Dealer whose tech said there was no head gasket leak now has the problem.
Did similar. ....
While I was in Vietnam, my mother decided wife and I needed 4 wheels, not two, so these ladies bought me a 1 yr old VW Bus (which had bent front suspension) It was eating those Continental front tires.
Nice Bus, red with white top, but needed $650 parts/labor I learned.
So, 2 weeks later I went to the other end of dealership and swapped it straight across for a new navy blue Beetle.
Stig
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Neil955i on February 27, 2020, 09:20:35 AM
They dropped the Diesel option over here is it still available in the UK?

Yes they are!!:
https://www.ford.co.uk/vans-and-pickups/transit-custom/features/performance-efficiency (https://www.ford.co.uk/vans-and-pickups/transit-custom/features/performance-efficiency)
Title: Re: CROSSBOLT, be careful
Post by: roxyflash on March 21, 2020, 10:49:12 PM
It was a 4 cylinder. I bought the car used. I assume someone adjusted the valves and did not install a new gasket. I found out later the Honda ALWAYS  recommends installing a new gasket anytime the valve cover is removed.
Thats what Honda calls hondabond !,
Title: Re: Another rant about dealers and techs NOT KYMCO!
Post by: Forbes1964 on March 23, 2020, 10:59:03 PM
They dropped the Diesel option over here is it still available in the UK?
[emoji1487][emoji1487][emoji1487][emoji1487][emoji1487][emoji1487][emoji1487]As a Ford tech that currently has a Transit diesel in my stall that needs a head gasket, all I can say is GOOD RIDDANCE! I believe they are decent in reliability, but I’ve NEVER seen an INLINE engine where EVERY component is a service nightmare. I’ve done a couple of repairs with the engine in the vehicle. Almost all by feel. No accessibility inside like on the econoline . CYLINDER HEAD step 1. REMOVE ENGINE. Remove subframe in parts.

The gas burner is bad enough. (The subframe has to be removed to access the Transmission pan. ). But the diesel.....

Ok. Rant over. WHEW!


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