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General => General Discussion => Topic started by: DenGNNJ on June 04, 2019, 02:27:19 PM

Title: KYMCO'S EXTENDED WARRANTY...
Post by: DenGNNJ on June 04, 2019, 02:27:19 PM

Hey all.  I'm not sure if anyone has had experience with this, and I thought I'd reach out before going on a wild goose chase with Kymco and/or my dealer figuring this out.  But, I recently purchased from a Kymco dealer, a new 2017 People 300GTi which came with a 36 Month Kymco Extended warranty included in the purchase price.  The dealer put that info on the bill of sale, but I haven't heard from either the dealer or Kymco that the warranty is in place.  I suppose my questions are as follows...

1) If I don't receive something from Kymco, is the warranty active?
2) Is there something I need to do to activate the extended warranty and if so, what?
3) If there is something I need to follow-up on, who should I reach out to first... the dealer, or Kymco.

Any constructive info you can provide would be most appreciated.  REGARDS!!!

Title: Re: KYMCO'S EXTENDED WARRANTY...
Post by: Stig / Major Tom on June 04, 2019, 02:34:25 PM

Are there not some specifics in the paperwork you received with the purchase of the scooter?
My scooter came with owner's manual and the warranty papers....but that was for the standard 2 yr warranty.
Yeah, contact Kymco by phone , or email. You need the specifies - as the warranty generally covers drive train for the period, but other parts of the scooter for a lesser time.
You should have the warranty in writing.

Stig

Title: Re: KYMCO'S EXTENDED WARRANTY...
Post by: souzamoto on June 04, 2019, 03:37:22 PM

send me a PM or email me with your VIN, I'll look it up.
chriss@swecoproducts.com

Title: Re: KYMCO'S EXTENDED WARRANTY...
Post by: pa-outdoorsman on June 04, 2019, 04:37:02 PM

I am in the same boat here, regarding my 2018 UXV 450i that I purchased in March. The machine comes with a 12-month manufacturer warranty. However, I also received a 36-month extended warranty through KYMCO as part of a sales promotion on leftover (prior model year) units. The dealer told me (correctly) that this would be handled by KYMCO. I received the papers for the standard factory warranty with the machine when I picked it up, but was told that I would later receive something in the mail regarding the extended warranty.

I then followed up with KYMCO USA and did receive a response to my inquiry confirming that my dealer had properly registered my machine in the warranty system and that the machine was, indeed, eligible for the free, 36-month extended warranty. I was further told that I would later receive information in the mail from the third-party warranty provider that KYMCO uses with details on my extended warranty.

However, as of this writing -- roughly 90 days or so from the time of my purchase -- I have yet to receive any additional information regarding my extended warranty. So, I do not know if it is in effect, exactly what it covers, etc. At this point, I am somewhat concerned, but not overly worried, as my initial factory warranty is in effect until March 2020, and even after that, I do have the email from the KYMCO USA representative confirming that I am entitled to the 36-month warranty extension. So, even assuming I do not receive the warranty in the mail, I am hopeful that I could basically use that email as leverage to get my dealer and/or KYMCO USA to continue honoring the extended coverage should it come to that.

Just as an FYI, here is the full text of the email I received from KYMCO USA regarding my inquiry about the extended warranty:

Hello Christian,

You will receive a packet of information from Cornerstone usually within 45 to 60 days after purchase. I did verify that the UXV 450i you purchased from Bloomsburg Powersports is eligible for the free extended warranty and has been registered properly. Thank you for choosing KYMCO!

Paula K Cash
Director, Sales Administration
KYMCO USA

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