KymcoForum.com
Offroad => Side By Side => Topic started by: stiehlm on January 29, 2019, 04:07:06 PM
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I have a 2015 500i LE with just over 400 miles on it,up to now been an awesome machine zero problems. Got it out this past Sat. and got hung up in some deep snow, after several tries of back and forth was making progress of getting it unstuck, mind you was not beating it by any means, it acted like it was stuck between gears.After removing the seats and engine cover nothing looked amiss,linkage and everything appeared fine. Was able to with the help of a buddy to rock the machine back and forth and it appeared to snap back into reverse.It then seamed to shift alright but did not sound quite right but thought it was because the engine cover was off and everything sounded louder. So after some thought I thought well you plowed some heavy deep snow the weekend before and gave it a nice workout then put it away in a unheated garage so maybe some melted snow or whatever got in there and froze up.So put it the garage with some heat on it for several hours and tried it again just in the backyard and everything seamed fine. Put it away for the night thinking great all is ok,so Sunday back out to the garage and put engine cover back on and reinstalled seats etc. Then took it for a longer test ride putting thru all of it's paces and everything worked as it should but did appear to make a little more drive belt noise. Thought ok I can live with this just probably shortened the life of my belt is all. So returning home doing 36 mph it just locked up and slide to a complete stop,thank God the road was snow and ice covered so it slid to a stop,if not I am afraid it could of been ugly. After numerous attempts was able to somewhat get it into reverse and get it out of the road. Tried last night to tow it to my garage but the rears wheels are dragging no matter what we do so quit the towing process not wanting to further damage anything. Reached out to local dealer,sadly they are worthless,tried numerous ways and times to Kymco USA with so far zero response. I have never owned anything that was CVT driven so do not know much about them,I am a millwright by trade so very mechanical but could use any help you guys may have . Sorry so wordy but wanted to sare the whole story. Thanks
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Sorry to hear about your problems. Based on what I am reading it sounds like your cvt belt broke or come apart. Possibly a spring in the cvt clutch may have broke. Get a service manual and take off the cvt belt cover and see what the issue is. With your skills you should be able to fix this with a service manual. Also look up cvt drives on youtube, lots of videos showing how they work. Unfortunately they are not easy to get to, but very doable! Let us know what you have found.
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What a poor design to get to the drive belt,looks very labor intensive just to get belt cover off. The drive belt being the lifeline of the machine should be much easier to get to like most other brands. Will update when I finally get to the belt and clutch.
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They're a pain to get to on most of these scooters, but it should only take 5 minutes with the right rachet and heads :)
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Sport machines are easier to access however ytility machines like ours are built for work and more heavy duty so it makes acess to the belt more labor intense. The rocking it back and forth in deep snow probable cooked the belt. Whenever in stuck conditions like that or for plowing or hauling heavy loads be sure to always use LOW range, using hi will overheat the drive belt. I have more than 1000 miles as do many others by using low range more often. Also possible a spring on one of the clutches might have broke, and that would be from just bad luck...keep us posted and good luck
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By rocking it back and forth I meant the 2 of us pushing on the machine why it sat there under idle,always plow in low,still think it is a bad design to have to remove fuel tank etc. just to get the belt cover off
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Cant argue with you idea of better acess to the belt, but if you look at other similiar machines each one has things that dont make much sense! Having been in tool design for the past 40 yrs, even us designers are limited to the time we can spend on designs and even then they will go over our heads to save some money. I am on numerous forums covering many different manufacturers. It seems everyone has some complaint about each different machine. If you dont have a service manual, i got mine online at "Cyclepedia.com" they even offer some trouble shooting services.
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Well so far it is not the rear brake,belt,primary clutch,secondary clutch,wet clutch,one way bearing.Jack up the rear and rear wheels still do not turn but 10 or 12 degrees.Next is remove rear driveshaft to see if it is the rear diff or tranny. Can't say I am real impressed with it seeing as it only has 412 miles on it. Finally talked to a lady at Kymco USA who was zero help,her answer for everything is you have to go thru your local dealer and she stated that they can no longer sell me any parts. NOT IMPRESSED
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Have you actually removed the belt cover? Unfortunately your is the first I have heard with a serious problem that the dealer hasnt taken care of. When I spoke to Kymco USA the gentleman was very helpfull. Sorry to hear about your issues.
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Yes everything in the previous post has been removed
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So another piss poor design, in order to remove the rear drive shaft the entire rear diff has to be removed
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Yes. this is the case with most scooters sadly. Thankfully I've never had to replace one...
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This is not a scooter it is a side by side
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This is not a scooter it is a side by side
Believe me, Viper knows that! I just hope I never have to get into the guts of our UXV500i 'cause it looks like a giant PITA!
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Dont know what the 500 or 700's look like, but my 450 doesnt look like any fun either! However one day in the not to distant future I will be replacing the cvt belt. Have a service manual so it doesnt look that terrible but there will be lots of bolts to remove! Guess it is the price you pay for having toys...
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Believe me, Viper knows that! I just hope I never have to get into the guts of our UXV500i 'cause it looks like a giant PITA!
Actually I had no idea. I should really start paying attention to what forum I'm reading... :D
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Gave up and took it to a repair shop,it is something internal in the tranny and the entire engine has to be pulled. I will say it again NOT IMPRESSED with only 412 miles on it. Yes I plow my driveway with it but always plow in low,most of the miles are from getting to and back from my hunting stand.
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Sorry to hear that, I suppose every mfgr makes a bad one, sorry it had to be yours. I have read about numerous other folks from other mfgrs getting that bad one as well. We all hope it is the other guy getting the bad one. While not much comfort for you, this forum does show how few and far between problems have been on these machines. If it makes you feel any better go check out the Polaris forums, about 1 in 3 or 4 have problems and get no satisfaction from the factory! When your mechanic finds the issue, if it turns out to be a faulty part, go ahead and contact Kymco, have pictures of the problem...you never know..they might feel quilty...
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Gave up and took it to a repair shop,it is something internal in the tranny and the entire engine has to be pulled. I will say it again NOT IMPRESSED with only 412 miles on it. Yes I plow my driveway with it but always plow in low,most of the miles are from getting to and back from my hunting stand.
I hope you took it to a Kymco dealer. If you are expecting warranty, it has to go to a Kymco dealer.
CJS
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So got the dreaded call this morning,two of the main gears in side the tranny failed tearing everything up.
$3,000 dollars to fix a machine with 412 miles on it. I want to be sick!!!!!!!
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Oh man, that's an absolute buzz kill! :-[ Sorry to hear it. I'm no mechanic, but for that price, it's hard to imagine you couldn't just get a whole new transmission for less. However, I am not really familiar with the 500. Think I saw something somewhere else on here about that machine being discontinued though, right?
Anyway, I hope you get this sorted out with your wallet in one piece. Good luck!
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I would have a serious talk with Kymco, write and call, even take out an ad explaining the problem in a utv publication if they wont give you any help. Bad publicity is every mfgrs nightmare. Let us know Kymcos response. Is it a Kymco dealer doing the repair?
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So far Kymco USA at 864-327-4744 acts like they could care less,they will pass on my imfo,that was 4 hrs ago - zero response so call back again and lady got pretty snooty that she was in a meeting. Does any one have a different phone number to reach out to?
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When I talked to them a couple years back, I talked to a fellow in there problem aolving area, they had different folks for elec problems, another for mechanical issues etc. They had no immediate answer but got back to me a couple days later. Only women was the receptionist. My guy talked to engineering to get me answers. You really need a Kymco dealer to help you out.
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So reached out to Kymco USA again and the first lady hung up on me,needless to say this did not sit well with me.Called right back and asked for a supervisor which I supposedly got,this lady was a little more understanding,I explained not looking for a free replacement machine just want to know at 412 miles how a major drive component could have such a bad failure.Was not getting a very warm fuzzy feeling until I threatened to go public with my story not only thru social media but would also be reaching out to a bunch of the UTV publications then all of a sudden I would be asigned a case number and someone would contact no later then Mon. 3/18. So I will keep you updated. Oh by the way the $3,000 dollar repair only comes with a 30 day warranty. This whole thing still just makes me sick to my stomach.
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Well, glad you finally got them to at least look into it. I'm definitely monitoring this one to see how it turns out...
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So reached out to Kymco USA again and the first lady hung up on me,needless to say this did not sit well with me.Called right back and asked for a supervisor which I supposedly got,this lady was a little more understanding,I explained not looking for a free replacement machine just want to know at 412 miles how a major drive component could have such a bad failure.Was not getting a very warm fuzzy feeling until I threatened to go public with my story not only thru social media but would also be reaching out to a bunch of the UTV publications then all of a sudden I would be asigned a case number and someone would contact no later then Mon. 3/18. So I will keep you updated. Oh by the way the $3,000 dollar repair only comes with a 30 day warranty. This whole thing still just makes me sick to my stomach.
So, I'm curious. Is this UXV under warranty? When did you buy it? What year is it? where are you located?
If it's in warranty, why are you not going to a dealer and having it repaired?
Reason I ask this, I work at a dealership and have a very good understanding of the inter-workings at Kymco USA.
Thanks
CJS
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It is a 2015,so no longer under warranty,bought it off Ebay from a dealer in Jasper Indiana, I am in Northeast PA,my local dealer 15 mins. away has a terrible rep. plus they told me that it was out of your realm of repair work,next closet dealer 3hrs. away ripped my neighbor off so bad I wouldn't take a bicycle to them,so I took it to the nearest Artic CAT dealer(which have been using Kymco parts for years)
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The problem was already there, that is why the machine was sold on ebay...that is the dealer that should be held accountable. Original owner tried shifting while machine was moving and messed up the gears....covered it up until you got it.
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The problem was already there, that is why the machine was sold on ebay...that is the dealer that should be held accountable. Original owner tried shifting while machine was moving and messed up the gears....covered it up until you got it.
I agree with you airshot. This admission at the beginning would have changed our approach a bunch. That is pretty clear in the owners manual about being stopped(STOPPED/NOT MOVING) before changing gears. About the only thing in that book!
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Well Monday came and went and they never even bothered to call me,lets see what today brings.
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Because this machine has been passed down thru a number of owners you cant expect Kymco to do anything. Warranty is for original owner only. Looks like machine was abused before current owner. Bite the bullet and accept the fact you were taken, unfortunately there are many more out there in the same situation. Buyers beware is a saying that always hold true!
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I AM the original owner,I bought the machine brand new and have NEVER abused it. The hardest thing it has ever done is plow my 60 foot driveway for the last 3.5 yrs(always in low gear) . My hunting stand is almost a mile from the house on the mountain behind my house so most of the only 412 miles are from that trip. That is why I am sooo pissed about this!
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Because this machine has been passed down thru a number of owners you cant expect Kymco to do anything. Warranty is for original owner only. Looks like machine was abused before current owner. Bite the bullet and accept the fact you were taken, unfortunately there are many more out there in the same situation. Buyers beware is a saying that always hold true!
Actually, the warranty is fully transferable on all Kymcos. Simply let Kymco USA know that you are the new owner for the remainder of the warranty period.
Stig
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Actually, the warranty is fully transferable on all Kymcos. Simply let Kymco USA know that you are the new owner for the remainder of the warranty period.
Stig
Yeah, but his machine is a 2015 model -- no way it's in warranty...
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Some thing in this story, doesnt add up. Why would a dealer sell a brand new machine on ebay? Kymco is extremely picky about the way there new machines are sold. My dealer says that Kymco will not allow them to sell thru ebay with a factory warranty. I have no idea, and I feel sorry for the present owner, no one wants problems with there machine, especially those that cost big money, but something in this story is missing.
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WHAT???????? Back in late 2015 when I bought this thing the dealer had several Kymco machines listed on Ebay as brand new.Took delivery of my machine in early 2016,certainly looked and smelled brand new and only showed 7 miles on the odometer,filled out and registered the factory warranty paper work. You telling me I have been scammed from the start,have talked to several people at Kymco USA and no one has questioned the fact that I bought it off Ebay. Sounds like my next phone call should be to my lawyer.
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WHAT???????? Back in late 2015 when I bought this thing the dealer had several Kymco machines listed on Ebay as brand new.Took delivery of my machine in early 2016,certainly looked and smelled brand new and only showed 7 miles on the odometer,filled out and registered the factory warranty paper work. You telling me I have been scammed from the start,have talked to several people at Kymco USA and no one has questioned the fact that I bought it off Ebay. Sounds like my next phone call should be to my lawyer.
Here's the deal. Most OEM dealers, for most brands, cannot sell a vehicle in a crate and ship it to the buyer and expect warranty. The vehicle MUST be assembled and PDI (Pre-Delivery Inspection) by the dealer, if not, no Warranty. Now,one loophole is if the dealer assembled and PDI'ed the machine and made sure it was running proper, and shipped it to the buyer assembled then that is OK. The only thing missing would be an in person walk around/delivery. Vehicles are sold daily, new and used, on Ebay. Nothing illegal about that.
You machine is over 2 years old, yes it is low mileage, but you cannot expect warranty after 2+ years. Kymco has no way of knowing how the vehicle was treated (except for your word which i assume is true). No manufacturer is going to warranty in your case. Even with a lawyer, your chances are slim to get any type of Goodwill warranty.
I hate to be the bearer of bad news but, there you have it.
CJS
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The only possible chance of any warranty would have been to return it to the selling Kymco dealer and let them take it apart and decide what happened. If they could have shown it was a defect then the buyer might have a chance, I have saw this happen on a number of ocassions. However the nature of the sale and repair by a non Kymco dealer, the chance for any warranty is gone out the window. When warranties are in place certain things need to be done in the correct order to get coverage. Many times the best deal turns out to be the most expensive!
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Look lets clear some things up,I bought this thing brand new not in a crate from a dealer in Jasper Indiana only because he was willing to deliver it and take a compact diesel tractor in on trade,not because it was the cheapest deal around. He delivered it to me fully assembled and all gone over. I have pushing $14,000 dollars invested in this thing,had the warn winch and mid mount Warn plow installed and the full hard enclosure and upgraded tires and wheels. At 51 yrs of age this was suppose to be the rest of my lifetime investment to plow my driveway,do yard work,and get me on and off the mountain in my backyard for hunting.
At almost 4 yrs old I am well aware it is no longer under any kind of warranty(never implied that it was) not looking for a free ride,just would like to know at such low mileage why a major component of the drive system would fail totally locking up the rear end at full throttle. It was one scary ride I am here to tell you, I could of been killed or seriously injured,thank god the dirt road had lots of snow and ice on it and I knew enough to steer thru the skid. Do not even want to think what would of happened if my grand children were behind the wheel at the time. You do not think it was that wild of a ride take your machine out on a dirt road and get it up to speed and then stand on your brakes,better hang on. Just looking for some answers and want people to understand what happened. If Kymco feels guilty etc. and wants to help with the $3000 dollar repair bill that would be great but that is not what I am after.
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Wish this was the story we had to start with, with so much info left out we had no choice but to jump to conclusions. Sorry we did that. If you had returned it to the original dealer and if he could show faulty parts you had a chance of getting some help from Kymco. My own dealer has done that for another customer. I hate to hear stories like this from a company where I own there equipment. Based on my constant research I can say with confidence yours is a one in thousands exception. I reaserched for months before my purchase and continue searching for issues so I would know how to handle any issue on my own. I hope they get your machine up and running like it is supposed to do. Hopefully one day you will be able to seriously enjoy your ride!
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Well, what ever happened with your machine? Did you get the place you took it to do the repairs, and if so, how is it running now?