KymcoForum.com
Scooters - Big Bore => Xciting 700i => Topic started by: MJR on April 14, 2016, 03:00:21 AM
-
Has anyone had a clutch slipping (can smell it) issue? When I bought the bike taking off from a start the clutch would initially engage around 2,000 RPM and be good after that. I Just got off work and rode home then close to my house at a stop light taking off it was slipping all the way up to about 5,000 RPM but seem ok once I'm at speed. Not real happy at this moment. :o
-
If you got this scoot from the dealer, I would be marching right back to them with this issue. It should definitely not be happening.
Sent from my Samsung Note 3 with Tapatalk
-
If it was a private sale, then I would sandpaper the bell, at the least an inspection is highly recommended.
Sent from my Samsung Note 3 with Tapatalk
-
Bought it brand new. I rode it to work this morning. If I don't let the PRMs go past 3,000 on a take off once it hits about 15mph it seems just fine. It's just not exactly safe worrying about taking off from an intersection without getting run over because you really can't launch it. I can't take it in till maybe Saturday to a local dealer (not where I bought it) so I figure I'll ride it with extra caution till then.
-
Let us know what transpires.
Sent from my Samsung Note 3 with Tapatalk
-
I wonder if its actually the belt slipping during taking off from a start. Either way I'll be dropping it off in service tomorrow. They have already said they probably won't be able to diagnose it until Tuesday and then if they find the cause parts will have to be ordered etc... The one thing I'm fearing a bit is will the dealer or Kymco stand behind it if they feel it's the clutch or belt since as per the warranty normal wear items are not covered. I would hope so since I only have just under 200 miles on the bike. Fingers crossed they will take care of me and my bike.
-
I wonder if its actually the belt slipping during taking off from a start. Either way I'll be dropping it off in service tomorrow. They have already said they probably won't be able to diagnose it until Tuesday and then if they find the cause parts will have to be ordered etc... The one thing I'm fearing a bit is will the dealer or Kymco stand behind it if they feel it's the clutch or belt since as per the warranty normal wear items are not covered. I would hope so since I only have just under 200 miles on the bike. Fingers crossed they will take care of me and my bike.
Take a look at your 2 year warranty papers.....you are well covered for this kind of stuff.
Warranty starts from date it was road registered by the first owner.
It is a bit complicated...with certain areas having different warranty periods....but you should have no worries. If dealer bales for any reason there is a regional Kymco service rep. who will want to keep a customer happy.
That has been my experience, anyway.
Interested to see what might be happening with your scoot - the belt...or the clutch, or?
Stig
-
Got up early this morning to drive up and drop off the scoot by 9am. I can't believe the writeup guy even suggested it might just be breaking in. I said it didn't do this until I hit 140 miles on it and that it was all of a sudden. I don't feel confident in making it through an intersection from a dead stop. No way that's breaking in on a 700 bike. Anyway it's in service and hopefully they can visually see something when they open it up. Then it will be waiting for parts. I'm figuring I'll be without the scoot for 2 weeks as a guess. They said Tuesday is when they will have time to check it out. After I hear back I'll post up what they found.
-
Got up early this morning to drive up and drop off the scoot by 9am. I can't believe the writeup guy even suggested it might just be breaking in. I said it didn't do this until I hit 140 miles on it and that it was all of a sudden. I don't feel confident in making it through an intersection from a dead stop. No way that's breaking in on a 700 bike. Anyway it's in service and hopefully they can visually see something when they open it up. Then it will be waiting for parts. I'm figuring I'll be without the scoot for 2 weeks as a guess. They said Tuesday is when they will have time to check it out. After I hear back I'll post up what they found.
Service write-up guys can be scary....but his remark is pretty spooky. Best to just keep his mouth shut and write your concerns. New scooter which is dangerous in an intersection because it is just being run in.!
Mine 1st experience with one in a 2 wheel dealer was off-putting.....when he told me it would take "a couple of hours" to get down through the plastic panels on my LIKE200i to do a valve adjustment....and at $378 !
I'd never seen a scooter close up...but I had the feeler gauge in the valve lash in not much more than 30 mins....which is why they rarely get to see any of my scooters.
Good luck.
I'm thinking leaking seal putting oil on belt or clutch .....? What is the birthday of the scoot? Dry, cracked belt or shaft seal?
New belts are tight, not loose. KYMCO didn't fit the wrong size belt.
Grease flung onto a part that should be dry?
Would think they might spot it straight off when belt cover is removed.
Strange....but you are well covered. It is the KYMCO flagship model.
And this is not a new scooter design with teething troubles.
Stig
-
Service write-up guys can be scary....but his remark is pretty spooky. Best to just keep his mouth shut and write your concerns. New scooter which is dangerous in an intersection because it is just being run in.!
Mine 1st experience with one in a 2 wheel dealer was off-putting.....when he told me it would take "a couple of hours" to get down through the plastic panels on my LIKE200i to do a valve adjustment....and at $378 !
I'd never seen a scooter close up...but I had the feeler gauge in the valve lash in not much more than 30 mins....which is why they rarely get to see any of my scooters.
Good luck.
I'm thinking leaking seal putting oil on belt or clutch .....? What is the birthday of the scoot? Dry, cracked belt or shaft seal?
New belts are tight, not loose. KYMCO didn't fit the wrong size belt.
Grease flung onto a part that should be dry?
Would think they might spot it straight off when belt cover is removed.
Strange....but you are well covered. It is the KYMCO flagship model.
And this is not a new scooter design with teething troubles.
The build date is March 2014. He actually suggested as a possibility of a seal leak as well. Let's hope it's something simple and quick to fix so I can get back to riding it rather than having it in for service.
-
Heard back from the service department just about an hour ago. Said some extra grease from a bearing ended up on the clutch shoes as can be seen in the attached photos below. Waiting on Kymco's reply for recommended repair at this point.
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3651&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3656&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3661&g2_serialNumber=2)
-
Alright then, nothing major. Just replace bearing/seal and clutch pads, and your bad boy will be rocketing through the streets of your town /city once again! All at no cost to you.
Sent from my Samsung Note 3 with Tapatalk
-
Thanks for the up-date!
That is a fascinating first look into this big scooter....thank you for the pictures.
It will be interesting to see what happens next from KYMCO.
Wonder if they have to kick this kind of thing back to Taiwan or if the buck stops somewhere in N.America?
Who makes the decision? Clean it up & give it back - or replace parts?
This being KYMCO's flagship ....might make things happen differently...or not.
When my dealer was dragging...I sent an email to getinfo@kymcousa.com and heard back pretty quickly.
Eventually had a phone # and a name of my area service rep. from KYMCO. Nice guy - lit up the dealer, got me fixed.
Thanks for keeping us posted.
Stig
-
Thanks for the up-date!
That is a fascinating first look into this big scooter....thank you for the pictures.
It will be interesting to see what happens next from KYMCO.
Wonder if they have to kick this kind of thing back to Taiwan or if the buck stops somewhere in N.America?
Who makes the decision? Clean it up & give it back - or replace parts?
This being KYMCO's flagship ....might make things happen differently...or not.
When my dealer was dragging...I sent an email to getinfo@kymcousa.com and heard back pretty quickly.
Eventually had a phone # and a name of my area service rep. from KYMCO. Nice guy - lit up the dealer, got me fixed.
The service advisor called back yesterday and said Kymco wanted to clean the grease off and retry the bike before replacing the clutch. This morning I called Kymco USA and was transferred to the California reps voicemail. Haven't heard anything back yet. I also sent a email off to the service advisor saying I would like the clutch (part with the pads) replaced as I do not feel safe on it anymore and that once oil/grease has gotten on the fiction material then soaked in affecting it's griping ability/longevity it will never be right. Plus I said I bought this bike new and it doesn't even have 200 miles on it. Let's hope they get with the program. I wouldn't clean off oily brake pads and send a customer down the road, lol.
Thanks for the e-mail addy. I also sent an e-mail off to them with all the information.
-
Neither would I or any the rest of these guys! Stick to yer guns!
Karl
-
When my dealer was dragging...I sent an email to getinfo@kymcousa.com and heard back pretty quickly.
That seems to have done the trick as I received a email from a Steven at Kymco USA this morning. Apparently the local rep is on vacation (would have been nice to know from the woman who I called the other day at Kymco that just transferred me to his phone/voicemail). He agreed with my assessment based on my information and just needed to verify with the dealer in addition to his own questions to make sure there isn't another issue. It's nice to know that he will look into it fully and make sure its right. I forwarded all emails received from the service advisor including the photos. Now it's just wait to see what he turns up and getting the parts ordered/replaced. :)
-
Ok just got off the phone with Steven at Kymco, here's what was said. The dark section on the clutch pads is not grease but the clutch burning in as the outer sections are higher loading them there. Next the actual slippage is being caused by excess grease that squeezed between the pulley halves (used for the pulley needle bearings) during assembly. At speed this ended up being flung outward onto the drive belt itself causing the slippage. I was assured that the seals are intact so there should be no further issues. The pulleys, case, and belt will be cleaned. I expressed my concern on the belt and was also assured it will not be a problem but if I should have one they will stand behind it. So I called the dealer and said I would like to come over to have a look for myself while its apart. Tomorrow morning I'll be driving up there (an hour drive) to have a look for myself and with any luck have it back together so I can bring it home. ;)
-
Is this great, MJR, or what?! Looking forward to hear the final (and happy!) resolution!
Karl
-
Respectfully....
Have only seen four scooter clutches....do not think they manufacture this part with high spots on the pads.....or that one section needs to burn in..
Seems like a lot of new scoots would be hopping and lurching around...but seems clutches don't do that until a few thousand miles of too light throttle on move off.
As for cleaning an oiled belt....which is the driveshaft of this monster scooter. ...???
Maybe so...maybe so.
But would test this scooter as hard as you dare to abuse a 200 mile old scooter.
You've ridden plenty of big scooters....so you'll know what it should feel like.
That warranty is there for solid back up if needed.
I'd hammer it at least a bit for a while in front of dealership.
Best of luck with that beauty.
Stig
-
Ok so I'm here at the dealer. They have cleaned it all up good and used soap/water on the belt. They have also lightly sanded the clutch shoes. All look great in person, whew what a relief. Here's a few photos. Now just waiting for them to reassemble it and she's coming home after a local ride.
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3671&g2_serialNumber=2)
(http://[url=http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3676&g2_serialNumber=2]http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3676&g2_serialNumber=2[/url]]http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3676&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3681&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3686&g2_serialNumber=2[/url])
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3691&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3696&g2_serialNumber=2)
-
All looks good and clean! Ride report from pilot next!
Karl
-
Ok so I was so disgusted on Saturday I simply didn't feel like posting back up. I took the bike for a test ride (10 miles) and while it was improved it was still slipping on take off but I no longer felt I was taking my own life into my hands to make it through an intersection. I went back and spoke to the advisor who said they would have to call Kymco USA again and he once again suggested that it might be the bike breaking in yet. They had another one I asked him about which he said was new so when I said why don't you ride it to see the difference and received no response. I was a little disgusted and simply felt helpless to make them do it right so I simply collected my bike and left. It was almost like as a scooter owner I wasn't taken completely seriously.
When I got home I unloaded the bike and went for a 40 mile ride with no real change in it. Sunday it sat in the garage. Monday I rode it to work and noticed two additional issues. First at times at low speed there was some fairly loud noise (probably belt slapping) from the CVT. Second if I was rolling along at 10-15 mph, backed off the throttle, and then got back into it lightly there was a serious vibration/shudder (feels like the belt grabbing/slipping rapidly like clutch chatter). Disgusted I sent another email off to Steven at Kymco USA explaining the situation and the fact that the dealer I bought it at was an hour drive away one way.
Steven got back to me late in the suggesting a closer dealer that mostly deals with their ATVs so I made an appointment to drop it off there this Saturday and they won't be able to have a look until Tuesday.
Here's the thing that gets me. Was it the mechanic at the dealer not recommending to Kymco USA that the belt should have been replaced or was it Kymco USA that simply didn't want to spend the $75 (approx. warranty cost) to put a new belt in while it was apart? I can see a manufacturers/distributors point of view on not replacing parts unless they were needed but.
Now I do not know how far this dealer had torn into the problem since only the CVT cover and clutch bell where off when I went to look at it. If it were me (especially how easy this CVT is) I would have pulled it all apart (no mind you I don't know if they did or not) and looked over everything. What I felt is that maybe they only cleaned it without taking the belt off. My impression is the rep feels that the belt should be fine if it's cleaned however my experience says (assuming no more grease is going to come out of the pulley) that the belt should have been replaced because who wants a slipping belt until it wears off the layer that got grease on it.
I'm far from just a scooter owner with all my years in the automotive industry with the majority of them as a dealer mechanic fixing things. Assuming that the grease is no longer a problem I am certain that clean internals and a new belt would solve this issue. There is a lot of load in a small area starting off the line for the belt to handle and even a very small amount of grease on the belt will cause an issue under load. I would prefer they fix it rather than me having to do so (of course at least with me I know what was done though) since it's a new bike.
Problem is the belt slips and then the clutch doesn't engage fully until it stops slipping and spins up the output pulley. I can feel this taking off a moderate throttle, first engagement just over 2,000 rpm, once the road speed comes up if I slightly back out of the throttle I can feel a thud/bump and then the clutch is fully engaged and the bike is fine above that speed/throttle.
-
Empathy, mate.
Sent from my Samsung Note 3 with Tapatalk
-
Empathy, mate.
Thanks. ;)
-
Here is my two cents (some of the others can see me winding up!): Kymco USA has not been stingy with parts on warranty issues. BettinandLosin, a serious mech/tech in Portland, OR has assured us, Stig has assured us and there has to be more that have said Kymco USA will send any part(s) the dealer requests on a warranty job. I do not know if either the dealer boss-man or the "mechanic" knows this BUT WE KNOW THIS! This is kinda in Steve's court to tell these dumm-, er, people what the score is but this is typical of dealers and their techs: they don't know how the bikes work, they don't know how to troubleshoot and they sure as heck don't know how to fix them. They will blow smoke up your waistcoat as long as you let them. You are on good footing with the rep, Steve. He is your best friend and wants to see you happy. He probably had to put the big sell on these guys to take on the line so he has to keep them happy, too but not as much as you. I will bet Steve knows about this forum and some of the real enthusiasts here. He also knows, well, that we will blab when things go right as well as when they go sideways. My opinion is when friction material that is porous gets contaminated with grease IT IS SHOT AND SHOULD BE REPLACED. The belt not as much but don't forget the strength fiber can soak up plenty of lube.I THINK THE BELT SHOULD BE REPLACED, TOO! It did not look from the pictures they removed the clutch assembly. This is easy since once they have the clutch bell off the clutch assy just slides off. Then you can see if there is too much lube in there. You gotta stay on top of this because it will take MONTHS to get this resolved if you don't. It will go better since you got Kymco USA involve early. Give us a blow-by-blow as it happens!
Karl
-
My opinion is when friction material that is porous gets contaminated with grease IT IS SHOT AND SHOULD BE REPLACED. The belt not as much but don't forget the strength fiber can soak up plenty of lube.I THINK THE BELT SHOULD BE REPLACED, TOO!
Steve didn't dispute that had the clutch shoes ended up with grease on them they should be replaced but as it turns out the dark sections on the shoes were high spot glazing. As I browsed the photos and he explained I see his point on the clutch shoes since they are enclosed in the clutch bell which is a smaller diameter than the driven pulley. Since the grease likely came out of the driven pulley it got on the belt which slung it to the outer reaches of the case. So I think the clutch is fine. You really should feel how violent the grab/slip is coasting at 10 mph and then applying throttle again.
Now with a belt slipping the clutch slips because it's not spinning fast enough to fully engage (can feel the thump when it does). This I'm sure is contributing to glazing of the high spots on the clutch.
Steven told me the same thing the service advisor did that they wanted to clean it all up and try it. If I were the mechanic I would have told them (assuming everything else is ok) to replace the belt. Who wants to tear into it again when you damn well anything made of chemicals will affect it.
Another part of the 3rd in a row Saturday dealing with it dropping the bike off and assuming this other place fixes it one more to pick it up. I'm hoping since this place specializes in ATVs that they have a lot more experience with CVTs.
-
You also ride the Queen Mother of big N.American scoots ( the "Burgman $11,ooo", I like to call it) so you know how a Big Scoot take off is supposed to feel.
My 11hp LIKE200i is smooth as a Singer Sewing Machine off the line, with very good pull.....and you should have several times that thrill on your MyRoad 700 with 4 X the cc's.
Do not lose heart - that is a great scooter with no history of shortcomings or issues (other than the crazy Asian scooter seat committee) and you will get it right side up shortly.
i had a girl-friend like that once....after just a couple of therapy sessions she was right as rain and a real peach!
It is worth the wait.
(i hope)
Stig
-
Latest in the saga. I dropped the bike off out in Corona at a dealer that mostly sells Kymco side by sides and Lance/SYM scooters/bikes. I walked in through the shop and no one was around so walked up front and poked my head out the front door. Found this Chukar hanging about outside, kinda cool seeing one up close. Usually only seem them out in the desert so kinda surprised to see one hanging out next to the freeway. The guy there said it was cool as it hangs about and wanders into the shop occasionally so they feed it sometimes.
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3701&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3705&g2_serialNumber=2)
Then the guy appeared and asked if I was they guy dropping off a bike to have looked at, why yes I said. I spoke with him for a while and unlike the guy at Bert's actually seemed interested in helping solve my problem. I gave him a letter I had typed up explaining the whole situation. I then unloaded the bike and showed him how it was slipping. He said he Kymco had always been good to deal with and hadn't been afraid to put parts (doesn't explain my experience thus far but) in to fix something like CROSSBOLT said.
So I'm very hopeful this issue will be resolved soon and I can get back to riding along with thoughts of what upgrades/accessories I want to do to the scoot. I've already ordered some titanium color Dimotiv brake levers which look very nice, have 6 position (stock is 4 and not close enough) adjustment, and are suppose to reduce effort through a better leverage design which will be very nice as the effort required is higher than my Burgman 650's.
-
And so it continues. Got a call back from Corona. Apparently the regular rep Chip is back from vacation. I received a call yesterday from the dealer and after he spoke with Kymco USA they feel I should take the bike to Riverside because while the dealer in Corona sells Kymco it's just ATV's not scooters (not that theres anyway that the CVT in a ATV is different functionally from a scooter).
I honestly at this point feel that Kymco USA isn't really interested in fixing my scooter.
So today I leave work early to ride over to Corona, park my Burgman 650, ride the MyRoad over to Riverside, and then thankfully the guy in Corona offered me a ride back to his shop so I can ride home. The guy in Riverside said guess what? He is busy and won't be able to look at it until May 10th (Tuesday). Wow that's the third dealer I've dropped it off at that can't look at it until a Tuesday (and they are not all closed on Monday). Seeing as I have no choice at this point it will be more time I am without my brand new scooter.
Next option if this fails is maybe to try contacting Kymco in Taiwan though I'm not sure what influence they have over the distributor here. After that I'll have to replace the parts they seem reluctant to that will fix the bike and file a small claims lawsuit against them.
The solution is simple, if grease is still getting on the pulleys find out where, fix it, clean it up, and put a new belt on it.
If there is no new grease leaking degrease the pulleys again good and replace the belt.
I can't tell you how incredibly stupid/frustrating/stressful this has become.
-
My bike cost 1/3 what your scoot cost - but I have some idea how you feel.
Took a few months, and several trips to my dealer, for my dealer to replace the throttle body in my LIKE200i .....and I spent much of that time throwing new parts at it trying to fix it myself....even though it was under warranty.
With the help of Crossbolts (he mailed me his KYMCO diagnostic tool) I proved my final theory that the TPS had failed (after reading of a motorcyclist having the same symptoms )....
KYMCO USA helped by making the dealer buy the same diagnostic tool - so he could see the same thing that I was seeing. Then they popped in the new throttle body and all was well.
During the months that this was going on --- I said the heck with Kymco and bought a new Honda NSS300.
I was ready to move up - and ready to ride again!
But you've got your Burg, so you'll be OK....if you don't go Postal.
We're rooting for ya!
Stig
-
But you've got your Burg, so you'll be OK....if you don't go Postal.
We're rooting for ya!
Good thing for them Kymco USA isn't local, can't exactly get off on temporary insanity when you drive across seven states to go insane, lol. :o ;D Thanks.
-
You bought the bike at Bert's correct? Take the bike back to Bert's instead. They know what they are doing there. Talk to the salesperson, ask him/her to get involved. I do marketing for various dealers including a few Kymco dealers, trust me, Kymco will do the best they can to assist the dealer in repairing your bike.
CJS
-
You bought the bike at Bert's correct? Take the bike back to Bert's instead. They know what they are doing there. Talk to the salesperson, ask him/her to get involved. I do marketing for various dealers including a few Kymco dealers, trust me, Kymco will do the best they can to assist the dealer in repairing your bike.
Admittedly I should have left the bike there but I tried once already and frankly driving up every weekend was getting old. When I expressed that the bike wasn't right to the adviser one of the comments I got was "the bike is still breaking in". That tells me my concerns weren't taken seriously. They even had another they could have checked it against but didn't. Mind you Bert's is an hour drive each way from where I live. My response from Kymco USA has been thus far disappointing. When it was found that grease had gotten on the belt the reps (not the normal one) response was that they could just clean the grease off the belt and it would be fine because it won't absorb the grease. I find that statement mind boggling because the belt is not meant to have grease/oil on it. Oil/grease does one of two things to a belt, it either shrinks/hardens or softens/swells it. Not to mention the exposed reinforcement fibers that can absorb it.
I've heard from others that say they aren't shy about putting parts on bike yet they've offered me nothing. When I sent an email to them today explaining that the situation was simple if there was more grease coming out to locate it's source, fix it, degrease everything and put a new belt on or if there was no more grease then to degrease it again and replace the belt his response was "You seem to be simplifying the proper course of action but if you assumptions are correct, I would tend to agree with most of your assessment". Not sure how you can get much simpler than a mechanical CVT, maybe a pair of sprockets and a chain. On one hand they say they are willing to put parts in to fix it yet they haven't put a single one in.
I rode it over to Riverside and the guy I spoke to took note of everything (also provided him with a letter of the history and issues). Hopefully I'll have better luck with them. As it is the bike is just unsafe as there is little confidence in making through an intersection with it slipping. Once at speed it's ok, stop and go traffic is bad too especially when the bike starts vibrating badly at 10-15 mph on/off with throttle. The worst part in all this is I can fix it myself but that I shouldn't have to. Alright enough for now, sigh.
-
Latest news, the dealer in Riverside believes the clutch is the problem (have my doubts since the belt drives the clutch), they are waiting for a response from Kymco USA. Looks like it's gonna be a while before I can ride her and I so wanted to try out my new brake levers.
-
Latest news, the dealer in Riverside believes the clutch is the problem (have my doubts since the belt drives the clutch), they are waiting for a response from Kymco USA. Looks like it's gonna be a while before I can ride her and I so wanted to try out my new brake levers.
Can you bolt them up to the Snapper?....yard needs mowing anyway while you wait.
Practice 0 Turns.
Just a thought. ..
Stig
-
if it was glazing on the pads, and not grease, then I would say the entire clutch assembly is not aligned correctly? It sounds like it was bad right out of the factory? The grease was more than likely from a seal in the torque drive than the variator as the grease there is a very tiny amount put on the plastic dust seal. This is just a tiny dab of grease on the tip of the finger, and run over the lip of the seal to lube it before sliding it over the boss. How could a factory worker slather on a soon full of grease on the variator? It would take at least a soon full or more to cause this? This has happened to a few bikes. Maybe a bad run at the factory? How could there be a high spot on the pads? Really? Impossible. I would at least take apart the drive and make sure there is grease, and that the seal is in place and in good condition. And then put on a new clutch and belt. If this happens again after doing this, then go for the lemon law and get a full refund. My two cents. :-*
-
if it was glazing on the pads, and not grease, then I would say the entire clutch assembly is not aligned correctly? It sounds like it was bad right out of the factory? The grease was more than likely from a seal in the torque drive than the variator as the grease there is a very tiny amount put on the plastic dust seal. This is just a tiny dab of grease on the tip of the finger, and run over the lip of the seal to lube it before sliding it over the boss. How could a factory worker slather on a soon full of grease on the variator? It would take at least a soon full or more to cause this? This has happened to a few bikes. Maybe a bad run at the factory? How could there be a high spot on the pads? Really? Impossible. I would at least take apart the drive and make sure there is grease, and that the seal is in place and in good condition. And then put on a new clutch and belt. If this happens again after doing this, then go for the lemon law and get a full refund. My two cents. :-*
Seems the clutch should be ok and while I think the clutch to bell fit should be better I can see that as new it would have to wear in for it to be even. The first 140 miles on the bike were perfect. I never got to see it in person while the grease was still in there, I am assuming it came out of the driven pulley (output one with the clutch on it). Here's the problem I see. If the belt slips how can the clutch fully engage from a stop (slippage causes clutch shoes glazing). I have actually thought about Lemon Law but damn I just want the bike and to be fixed as it was for the first 140 miles.
-
Something is not right and it sounds like you have been "hung out to dry" by the dealer(s) and Kymco US. Have you called the US office in South Carolina? I mean the 800 number. Talk to the East coast Sales rep supervisor. Tell him everything you have been through. He is a no-nonsense guy and has produced IMMEDIATE action when I have called him on other's behalf.
Karl
-
Something is not right and it sounds like you have been "hung out to dry" by the dealer(s) and Kymco US. Have you called the US office in South Carolina? I mean the 800 number. Talk to the East coast Sales rep supervisor. Tell him everything you have been through. He is a no-nonsense guy and has produced IMMEDIATE action when I have called him on other's behalf.
I emailed the California rep, he said he authorized replacement of the clutch on Friday so now I wait for parts to get there/be replaced, and hope this fixes it.
-
Called dealer Monday morning, says they are waiting on response from Kymco for clutch.
E-mailed Rep at Kymco, says he spoke with advisor on Friday and authorized clutch replacement.
Called dealer just now, says he is still waiting on kymco, says he did not receive a call from the rep despite leaving several messages for him and will talk with his manager.
Me, WTF? I do not know who is telling the truth, OMG. I just want my scoot back in working order. It's been in 3 service facilities for nearly 4 weeks now and I still don't know when or if this is ever going to be fixed.
-
I say again (military talk for "I'm gettin' tired of waiting for SOMEBODY to take action!") call Kymco USA on the 800 number, etc.
Karl
-
I say again (military talk for "I'm gettin' tired of waiting for SOMEBODY to take action!") call Kymco USA on the 800 number, etc.
Called KYMCO USA Customer Support Number: 888-235-3417 and spoke with a gentleman there. Said he would look into it and call me after he finds out something.
-
You know....I keep tuning in here hoping to see a selfie taken by a happy guy a'sittin' a bigdam white scooter.
Ah me.
I had trouble like this until I got the names of all the parties involved and made certain they were asking to speak only to the correct person. Mechanics and/or parts counter guys don't make the best secretaries when it comes to taking and passing accurate messages.
Reading, writing and remembering can be a stretch for some.
Stig
-
Missed three calls yesterday while I was out at lunch, called back and left a message.
E-mailed the rep this morning expressing my concern that I believed the belt to be the issue and that no one has been able to give me an idea how long this is going to take. Missed one call today but called back and was able to speak to Chip. He was very nice, told me who he spoke with at the dealer, that they have ordered the clutch/belt, and they expect the parts to be at the dealer middle of next week. Assuming they have time I might actually get the bike back that weekend.
Through the discussion it sounded like the o-ring seal on the secondary pulley might have been bad and was not checked the first time around. Unable to see for myself I can't say but I at least feel better that with the replacement of these parts it will finally be fixed so I can then simply enjoying modifying and riding her. :)
-
You know....I keep tuning in here hoping to see a selfie taken by a happy guy a'sittin' a bigdam white scooter.
Don't need to scare anybody with a photo of some fat guy on a scooter. ::)
Ah me.
I had trouble like this until I got the names of all the parties involved and made certain they were asking to speak only to the correct person. Mechanics and/or parts counter guys don't make the best secretaries when it comes to taking and passing accurate messages.
Reading, writing and remembering can be a stretch for some.
As a former mechanic and current back counter parts guy I always try to be accurate on the information I provide. The service advisors however I do not understand the stuff they tell the customers at times. ??? If I was a customer and knew about some of our mechanics here I'd probably take my car somewhere else. It's kinda sad being hard to find good people around here but maybe it's just because of the pay being offered you get what you get.
-
Actually - I was thinking more of my former co-workers, than yours.
The quality of their comm skills was as spooky as their construction techniques - and comical (if someone tried to close one of their doors - or open a window!)
Stig
-
Once again feeling discouraged. I called the dealer today. Parts arrived today as I had expected so I asked what the part numbers ordered were. They are replacing the clutch (22300-KKE5-E00) and clutch bell (22100-KKE5-E00), hmm when I last talked with the dealer Rep from Kymco USA I'm pretty sure he said the belt would be replaced also as I expressed my concern that it was the actual issue in an e-mail I sent him and I didn't want them to put the clutch in only to later find out it needed a belt along with the wait for it. Another e-mail off to the Rep and wait for a response. So if they are also going to replace the belt I will have to wait another week for the part?????
-
My $ is on a malfuctioning clutch. .....contaminated pads or internal faults.
I bet that a new clutch will get you happily back on the road!
I know......print this out - bring it and $2 for a cup of coffee to Tim's.
Thinking good thoughts here for your situation...
Stig
-
It's been an interesting few days. My sister called me at work to say water was leaking under the fridge (water filter behind the fridge leaking, mold on wall) so I had her turn the water off under the sink. Then by the time I get home (I wanted to pull the wheels off my '03 650 to change tires) the electrical is out in her bedroom, my computer/internet, and the garage so I can't work on the 650 yet. Not her fault it's been an ongoing joy of home ownership, why the builders decided to take power and several circuits down into the bedroom wall and splice them together I will never know. So I'm hoping maybe to pull out the wires up top along with a new wire and splice them in a new junction box I am going to install.
Ok on to the bike, I received a call from the advisor. He said the clutch was put in and test ridden. He said it was all fine. I told him I still wanted to hear back from the Rep because he was also under the impression the belt was going to be changed as well. E-mailed the Rep and awaiting a response.
-
Found my electrical problem, yay I can get into the garage now.
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3773&g2_serialNumber=2)
-
Ok so I went and picked it up yesterday after a test ride. Replacement clutch and bell did the trick in seems, if only they had replaced that the first time around. Now to put some miles on it. :)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3792&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3796&g2_serialNumber=2)
(http://www.gotgroceries.net/modules/gallery2/main.php?g2_view=core.DownloadItem&g2_itemId=3800&g2_serialNumber=2)
-
I hope its sorted, so you can get on with the priorities in the correct order. Ride, ride, ride, other stuff..... 😀
Sent from my Samsung Note 3 with Tapatalk
-
This was a while ago and I'm just getting around to updating this post.
So the replacement clutch felt good for a while then I noticed oil leaking from the CVT cover so I had to take it back a while ago. Sent a message to the rep and he had me see the service manager at Malcolm Smith. I pulled the cover to have a look for myself and it sure seems like the oil was coming from the rear diff leaking past the shaft seals. Dropped it off at the dealer and after the usual 2-2 1/2 weeks I got it back. They replaced the seals I thought were bad. So now after putting 1,000 miles more on the bike all is good, in fact while I was doing the 4K service I pulled the CVT cover as part of the service to inspect the clutch wear. Low and behold it's completely dry in the CVT now as it should be, yay! So this was my problem all along from 200 miles on the bike when Bert's blew me off first cleaning the "excess grease from assembly in the rear pulley needle bearings", then with the "it's a new bike breaking in give it some time". Malcolm Smith was my next stop and not having seen the bike first replaced the clutch/bell then having to go back for the seals, but they fixed it! So what was happening was oil leaked in from the rear diff, got thrown around by the pulley, turned into a fine mist, and the fan blew it all around in the case even getting inside the clutch bell causing slippage. Here's the photos.
(https://c1.staticflickr.com/3/2876/33710355035_2e9c675bf4_z.jpg)
(https://c1.staticflickr.com/3/2941/33710355045_45ea8f116c_z.jpg)
(https://c1.staticflickr.com/4/3674/33710355055_ff42d0c307_z.jpg)
(https://c1.staticflickr.com/3/2808/33710355065_c643909964_z.jpg)
(https://c1.staticflickr.com/4/3943/33710355075_3f15115cd6_z.jpg)
(https://c1.staticflickr.com/3/2829/33710355085_18f05081fe_z.jpg)
At the 4K service inspection completely dry as it should be.
(https://c1.staticflickr.com/3/2903/33564170941_c710afff5c_z.jpg)
(https://c1.staticflickr.com/4/3953/33564171001_ee1afa85e0_z.jpg)
(https://c1.staticflickr.com/3/2915/33564170971_25d66da255_z.jpg)
-
Great news
Sent from my MI MAX using Tapatalk